Advisor - Customer Experience

Group Bayport; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Group Bayport in Gurgaon is looking for a proactive Marketplace Executive to manage customer communications across calls, chat, and email. You will handle inquiries on orders, deliveries, payments, returns, and product details, coordinating with Production, Logistics, Sales, and Accounts to resolve issues and meet SLA.

We require strong English, multi-tasking, CRM familiarity, and basic Excel. This role offers a dynamic environment in India's growing e-commerce sector.

Qualifications

• Excellent verbal and written communication skills in English.
• Good customer handling and problem-solving abilities.
• Ability to manage multiple conversations simultaneously.
• Basic knowledge of CRM and support tools.

Responsibilities

• Handle customer inquiries via inbound/outbound calls, live chat, and email.
• Provide accurate information regarding orders, deliveries, payments, returns, and product details.
• Resolve customer complaints and escalations within defined timelines.
• Coordinate with internal teams such as Production, Logistics, Sales, and Accounts for issue resolution.
• Manage marketplace communication for order updates, delays, shipment tracking, and payment follow-ups.
• Maintain high-quality customer service and professional communication standards.
• Update customer records, tickets, and order remarks in CRM/tools.
• Ensure timely responses to customer emails and chats as per SLA.
• Follow up with customers regarding pending information or order approvals.
• Monitor daily backlog and ensure resolution of open cases.
• Prepare and maintain reports related to customer interactions and issue tracking.

Skills

Multichannel communication

English proficiency

Customer handling

CRM knowledge

Excel basics

Tools

CRM systems

Support tools

Job description

About Company

Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.

About Company

Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.

While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.

For More About Group Bayport, Please Visit

Website: https://groupbayport.com/about-us/

LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/

Designation: Marketplace Executive / Customer Support Executive

Location: Ahmedabad/Gurgaon

Job Summary

We are looking for a proactive and customer-focused Marketplace Executive to manage customer communication through calls, chats, and emails. The candidate will be responsible for handling customer queries, resolving issues, processing order-related requests, and ensuring a smooth customer experience across multiple marketplace platforms.

Key Responsibilities

• Handle customer inquiries via inbound/outbound calls, live chat, and email.
• Provide accurate information regarding orders, deliveries, payments, returns, and product details.
• Resolve customer complaints and escalations within defined timelines.
• Coordinate with internal teams such as Production, Logistics, Sales, and Accounts for issue resolution.
• Manage marketplace communication for order updates, delays, shipment tracking, and payment follow-ups.
• Maintain high-quality customer service and professional communication standards.
• Update customer records, tickets, and order remarks in CRM/tools.
• Ensure timely responses to customer emails and chats as per SLA.
• Follow up with customers regarding pending information or order approvals.
• Monitor daily backlog and ensure resolution of open cases.
• Prepare and maintain reports related to customer interactions and issue tracking.

Required Skills

• Excellent verbal and written communication skills in English.
• Good customer handling and problem-solving abilities.
• Ability to manage multiple conversations simultaneously.
• Basic knowledge of Excel and CRM/support tools.
• Strong coordination and follow-up skills.
• Ability to work under pressure and meet response timelines.