Advanced Field Service Engr

Honeywell Technologies; Maharashtra; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Honeywell Technologies is seeking a Senior Field Service Engineer to provide field and factory support for Sundyne pump and compressor products. The role involves on-site installations, commissioning, troubleshooting and mentoring junior engineers.

You will work with API and non-API equipment, collaborate with customers and partners, and lead RCFA activities while ensuring safety and high service quality across global projects.

Qualifications

• Bachelors in Mechanical/Electrical/Electronic Eng plus field experience.
• Alternate: two-year technical degree with 7+ years field experience.
• Or 5 years field experience without a degree.

Responsibilities

• Travel to customer sites for installation, commissioning, and troubleshooting.
• Supervise customer craft personnel on-site to ensure safety and quality.
• Prepare field reports and OEM documentation on time.
• Collaborate with customers, channel partners and internal teams.
• Provide expertise on pumps, compressors, controls and rotating equipment.
• Analyze equipment to identify OEM-compliant failure modes.
• Lead RCFA activities with internal teams and partners.
• Troubleshoot field units using control-system logic and configurations.
• Create service cases in CRM and manage responses.

Skills

PLCs

Rotating equipment

P&ID reading

Cause-and-effect diagrams

International travel

Technical writing

Education

Bachelor’s degree in Mechanical, Electrical or Electronic Engineering

Two-year technical degree with 7 years field experience

5 years field experience with no degree

Tools

Microsoft CRM

CAD software (AutoCAD/NX/SolidWorks)

Job description

Job Description

As part of the global Field Service team, the Senior Field Service Engineer provides field and factory support to customers and channel partners while working closely with internal departments to drive continuous improvement in Sundyne pump and compressor products, processes, and service practices.

Key Responsibilities

• Travel to customer sites to support the installation, pre-commissioning, commissioning, troubleshooting, and rebuilding of Sundyne API and non-API equipment in accordance with OEM and API specifications.
• Supervise customer craft personnel during on-site work to ensure activities are completed safely, accurately, and to the required technical standards.
• Prepare thorough field reports and ensure customer and OEM documentation is completed accurately and on time, including time sheets and travel and expense reports.
• Communicate professionally and collaborate effectively with customer personnel, channel partners, and internal Sundyne teams at all levels.
• Provide technical expertise on centrifugal pumps, centrifugal compressors, controls, instrumentation, and complex rotating-equipment failure modes, including mechanical, electrical and process-related issues.
• Analyze equipment hardware and operating conditions to identify failure modes and confirm whether parts and systems meet OEM requirements.
• Lead Root Cause Failure Analysis (RCFA) activities with internal teams, customers and channel partners.
• Troubleshoot field units using control-system logic expertise and verify that control systems are configured for proper Sundyne equipment operation.
• Create and manage service cases in Microsoft CRM to respond to customer and channel-partner service requests.
• Perform independent warranty evaluations at customer sites and on returned hardware to determine whether failure modes are warrantable.
• Deliver excellent customer service and maintain a strong focus on customer satisfaction.
• Follow all safety regulations and processes and complete all required Sundyne job-safety training.
• Train customers and channel partners through quarterly factory training courses.
• Mentor and train junior Field Service Engineers to perform service work in the field according to OEM and API specifications.

Required Qualifications and Skills

• Experience with PLCs, rotating equipment, or mechanical systems.
• Knowledge of process-control equipment and the ability to read P&ID drawings to troubleshoot field issues.
• Experience working with cause-and-effect diagrams, P&IDs and API seal plans.
• Ability to read mechanical drawings and use GD&T to confirm that parts meet OEM specifications.
• Previous experience with international travel and field service assignments.
• Strong interpersonal skills, with the ability to communicate clearly and act professionally in customer-facing environments.
• Self-directed work style, sound judgement and the confidence to operate independently in the field.
• Ability to train and mentor junior Field Service Engineers.
• Curiosity, willingness to learn new skills and a strong problem-solving mindset.
• Ability to adapt on customer sites while managing expectations, constraints and available resources.
• Strong technical writing skills, including the ability to prepare service reports and RCFA documentation.

Education and Experience

• Bachelor’s degree in Mechanical, Electrical or Electronic Engineering with at least five years of field experience; or
• Two-year technical degree in a related field with at least seven years of field experience; or
• A minimum of five years of relevant field experience without a degree.
• Ability to work both independently and collaboratively in a team environment.
• Strong attention to detail and a high level of focus on customer satisfaction.
• Excellent personal organisation and time-management skills.
• Flexibility to manage multiple projects at different stages while balancing competing priorities.
• Experience with PLCs and control logic.

Preferred Qualifications

• Familiarity with American Petroleum Institute (API) standards.
• Experience with CAD software such as AutoCAD, NX or SolidWorks.
• Working knowledge of the concepts, practices and procedures used in the oil and gas, chemical or related industries.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.