Adobe Journey Optimizer

Infosys; Pune District, Bengaluru, Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Infosys is seeking a skilled professional to lead Adobe Journey Optimizer and Experience Platform initiatives. You will design journeys, integrate APIs, and validate data models across multi-channel campaigns. You will collaborate with enterprise clients and drive discovery workshops to shape technical designs.

Proficiency in SQL, JavaScript, HTML/CSS, and Postman is required, with a focus on end-to-end delivery and post-launch support within a large-scale marketing tech environment.

Qualifications

• Hands-on Adobe Journey Optimizer implementation and journey orchestration.
• Deep Experience Platform knowledge including Identity Service, Real-Time Customer Profile, and datasets.
• Strong data modelling to map source fields to XDM and design profiles.

Responsibilities

• Own end-to-end AJO/AEP workstreams from requirements through go-live and post-launch support.
• Engage with enterprise customers, present technical designs, and run discovery workshops.

Skills

Adobe Journey Optimizer

Adobe Experience Platform

SQL

API development

JavaScript

HTML/CSS

Data modelling

Segmentation

AI/ML awareness

Stakeholder communication

Tools

Postman

AEP Data Distiller

XDM designer

Job description

• Adobe Journey Optimizer implementation: Hands-on experience delivering AJO solutions including journey orchestration, event triggers, conditions, wait logic, automations, custom actions, messages, offer decisioning, and channel configurations across email, push, SMS, in-app, and web.
• Adobe Experience Platform expertise: Deep working knowledge of AEP services including Real-Time Customer Profile, Identity Service, XDM schema design, source connectors, datasets, audience segmentation (rule-based and AI/ML), and destination configuration.
• Data modelling and XDM: Strong ability to design and implement Experience Data Model (XDM) schemas for multi-channel marketing use cases. Ability to map source-system fields to XDM, define identity namespaces, and model profile and experience event data correctly.
• SQL and data querying: Strong SQL proficiency for querying datasets, writing complex joins and aggregates, applying filter conditions, transforming data, and working within AEP Data Distiller or similar query environments.
• API development and integration: Hands‑on experience integrating with AEP and AJO REST APIs, designing custom actions, configuring webhooks, working with JSON payloads, managing OAuth or IMS authentication, and validating with Postman or similar tooling.
• JavaScript and scripting: Proficiency in JavaScript for personalization logic, API calls, and custom scripting within AJO and AEP. Comfort with HTML and CSS for email and web experience rendering.
• Segmentation and audience design: Practical experience creating and validating rule-based segments, computed attributes, AI/ML-powered audiences, and multi-channel activation strategies grounded in profile and behavioural data.
• Customer communication and advisory: Ability to engage enterprise customers independently, articulate solution recommendations clearly, lead discovery workshops, and present technical designs to both technical and business stakeholders with confidence.
• Basic AI and agentic skills: Working understanding of AI‑assisted delivery, prompt engineering, agentic workflows, and responsible use of AI tools to improve discovery, documentation, testing, troubleshooting, and implementation productivity.
• AJO certifications: Relevant Adobe Journey Optimizer certifications or demonstrable equivalent hands‑on expertise, with willingness to maintain current certification status as the platform evolves.
• End-to-end delivery ownership: Demonstrated ability to own AJO/AEP workstreams from requirements gathering through go-live, including documentation, testing, and post‑launch support, with limited supervision.