Admissions & Outreach Counsellor

Indian School of Public Policy (ISPP); New Delhi; On-site; INR 550,000 - 650,000; Full time

Job summary

ISPP in New Delhi is seeking an Admissions & Outreach Counsellor to support the admissions team in student recruitment and outreach for the PDM and Executive Education programs. The Counsellor will primarily engage in call counselling to advise prospective students about ISPP’s offerings and assist them in identifying and enrolling in the programme best suited to their needs.

In addition to guiding candidates through the admissions process, the role will contribute to outreach and marketing

Qualifications

• 1–2 years of work experience or equivalent.
• Graduate in any subject with interest in public policy/education/economics.

Responsibilities

• Support Admissions team in student recruitment for PDM and Executive Education programs.
• Contribute to outreach and marketing initiatives to build visibility and interest in ISPP programs.
• Call counselling to advise prospective students on available programs.
• Guide candidates through the admissions process and provide detailed information.

Skills

Call counselling

CRM management

Communication skills

Interpersonal skills

Content writing

Bilingual English/Hindi

Education

Graduate degree

Public Policy/Economics background

Tools

CRM Software

Job description

Location: This position will be based in Hauz Khas, New Delhi.

Nature of Association: Full-time In-person

Number of Positions: 2

About ISPP

Indian School of Public Policy (ISPP), New Delhi, India’s first public policy institution, was founded by leading academicians, experts, and philanthropists to build the next generation of policy leaders for a rising India. Through its flagship year-long Policy, Design & Management program, Executive Education, rigorous academics, industry engagement, research, and alumni ecosystem, ISPP equips professionals across government, civil society, and business to tackle governance challenges with interdisciplinary, practical impact.

For additional information, please visit www.ispp.org.in.

Role Overview

ISPP is seeking an Admissions & Outreach Counsellor to support the admissions team in student recruitment and outreach activities for the school’s programmes, both PDM and Executive education. The Counsellor will primarily engage in call counselling to advise prospective students about ISPP’s offerings and assist them in identifying and enrolling in the programme best suited to their needs.

In addition to guiding candidates through the admissions process, the role will contribute to outreach and marketing initiatives — including drafting mailers, blogs, and other communication material — to engage prospective students and build awareness of ISPP’s programmes. The position involves managing large datasets on a CRM platform, handling queries over the phone, addressing concerns, and ensuring a positive experience for prospective students.

____________________________________________________________________________

Key Responsibilities

• Support the Admissions team in student recruitment for ISPP’s PDM and Executive Education programmes.
• Contribute to outreach and marketing initiatives that build visibility and interest in ISPP programmes.
• Call Counselling
• Provide phone counselling to prospective students, advising them on available programmes.
• Help students identify and enrol in the programme that best suits their needs.
• Daily calling expectation, a minimum of 60 numbers dialled and 35 connected calls per day
• Admissions Guidance
• Guide prospective students through the admissions process.
• Provide detailed information on programme offerings and application requirements.
• Assist candidates in progressing through the various stages of application submission.
• CRM Management
• Manage and maintain large datasets on the CRM platform.
• Ensure accurate and timely updating of prospective student information.
• Handling Inquiries and Concerns
• Address queries and concerns over the phone, ensuring a positive experience for prospective students.
• Content & Marketing Support
• Write mailers, blogs, and other content to engage prospective students and individuals interested in public policy.
• Develop resources and communication material to generate interest in ISPP’s programmes.

____________________________________________________________________________

Qualifications and Skills

• 1–2 years of work experience.
• Graduate in any subject.
• Background or understanding of Public Policy, Education, Economics, or a related field preferred.
• Fluency in English and Hindi; knowledge of other languages is welcome.
• Previous experience in call counselling, admissions support, or outreach roles is an advantage.
• Strong communication skills with the ability to manage queries empathetically and patiently.
• Experience with student information systems and CRM software preferred.
• Excellent interpersonal skills and ability to connect with diverse groups of people.
• Ability to create engaging written content (mailers, blogs, outreach material).
• Demonstrated ability to provide educational guidance to prospective applicants.
• Collaborative, proactive, comfortable taking ownership of leads, maintaining timely follow-ups and CRM updates, and contributing to shared admissions goals.

____________________________________________________________________________

Compensation

• ₹ 5.5- 6.5 lakhs per annum (commensurate with experience).