Admissions Counselor

GrowthJockey; Gautam Buddha Nagar; On-site; INR 250,000 - 450,000; Full time

Job summary

An established industry player is seeking an Admissions Counselor to enhance the admissions experience for prospective parents. In this role, you will manage inquiries, provide detailed information about school programs, and ensure a welcoming environment for all visitors. Your strong communication skills and professionalism will be key in fostering positive interactions. This full-time position offers a unique opportunity to contribute to the growth of the admissions process in a dynamic educational setting. If you are passionate about helping families navigate their educational journey, this role is perfect for you.

Qualifications

• 1-3 years experience in admissions, tele-counselling, or customer service.
• Graduate in any field, preferably with education admissions experience.
• Skills: Strong communication, active listening, and professional interactions.

Responsibilities

• Handle admissions inquiries via calls and in-person interactions.
• Maintain documentation and assist in organizing school tours and events.
• Facilitate walk-in inquiries, ensuring a welcoming and professional experience.
• Maintain proper documentation of interactions and follow-ups in the admissions system.
• Assist in organizing school tours and admission events.
• Work collaboratively with the admissions team and campus staff to enhance the admissions process.

Skills

Communication Skills

Active Listening

Professionalism

Customer Service

Warm, welcoming tone

Education

Graduate in any field

Job description

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Job Overview

The Admissions Counselor will be responsible for managing inbound and outbound inquiries related to school admissions. They will counsel prospective parents, provide detailed information about school programs, and facilitate a seamless admissions experience. The role requires maintaining proper documentation, assisting in organizing school tours and events, and working collaboratively with the admissions team to ensure a professional and welcoming environment.

Key Responsibilities:

1. Handle inbound and outbound calls for admissions inquiries.
2. Counsel prospective parents, providing detailed information about school programs, admission criteria, and campus facilities.
3. Facilitate walk-in inquiries, ensuring a welcoming and professional experience.
4. Maintain proper documentation of interactions and follow-ups in the admissions system.
5. Assist in organizing school tours and admission events.
6. Work collaboratively with the admissions team and campus staff to enhance the admissions process.

Key Requirements:

1. Experience: 1-3 years in admissions, tele-counselling, customer service, or sales.
2. Education: Graduate in any field (candidates with experience in education admissions preferred).
3. Skills:

• Strong communication skills with good grammar.
• Neutral accent with speech clarity.
• A pleasing personality with active listening skills.
• Professionalism and tact in handling calls and walk-ins.
• A warm, welcoming tone to ensure a positive interaction with prospective parents.

Seniority level

Associate

Employment type

Full-time

Job function

Industries: Technology, Information and Media