Admissions Counsellor

upGrad; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

A next-generation technology institution in Bengaluru is seeking an Admissions Counsellor to manage admissions conversations and drive student enrollment through ethical engagement. In this role, you will own the conversion metrics and ensure a high-quality experience for students and parents. Candidates should have 1-3 years of experience in admissions counselling, strong communication capabilities, and a comfort with targets without compromising integrity. This position requires a consultative approach to guide families in their decision-making process.

Qualifications

• 1-3 years of experience in admissions counselling.
• Strong experience in parent-facing conversations is highly preferred.
• Experience with structured funnels and targets required.

Responsibilities

• Own student and parent conversations from first contact to enrollment.
• Conduct detailed need-assessment and eligibility discussions.
• Ensure timely follow-ups aligned with admissions cycles.
• Maintain accurate and timely CRM updates.
• Maintain accurate CRM updates and follow admissions policies with discipline.

Skills

Strong communication skills

Listening skills

Parent-facing conversations

Integrity

Process discipline

Tools

CRM systems

Job description

Admissions Counsellor (Individual Contributor)

Interested and eligible candidates are requested to submit their application through the Google Form link provided.

Location: Bengaluru | Work from Office

About upGrad School of Technology:

upGrad School of Technology (uGSoT) is a next-generation undergraduate technology institution focused on strong academic foundations, real-world outcomes, and long-term career success.

Admissions at uGSoT is a high-involvement, consultative function. It requires thoughtful, ethical engagement with both students and parents, helping them make informed decisions about one of the most important investments of their lives.

Role Overview:

The Admissions Counsellor is an individual contributor role responsible for owning end-to-end admissions conversations and driving conversions across the funnel through credible counselling, clarity, and follow-through.

This is not a people-management role.

You will be accountable for your own pipeline, outcomes, and the quality of experience delivered to students and parents.

Key Responsibilities:

1. End-to-End Admissions Counselling

• Own student and parent conversations from first contact to enrollment
• Conduct detailed need-assessment and eligibility discussions
• Explain programs, outcomes, timelines, and policies with clarity and honesty
• Guide families through application, offer, and enrollment decisions

2. Funnel & Conversion Ownership

• Own individual conversion metrics across:
• Proactively manage:
• Stalled cases
• High-intent and high-risk leads
• Ensure timely follow-ups aligned with admissions cycles and deadlines

3. High-Quality Parent & Student Experience

• Handle parent conversations with maturity and confidence
• Address concerns around ROI, outcomes, and long-term career pathways
• Maintain a consultative tone focused on fit, not pressure
• Escalate complex cases appropriately when required

4. Process Discipline & CRM Hygiene

• Maintain accurate and timely CRM updates
• Follow admissions policies, communication standards, and compliance norms
• Ensure clean documentation across applications, offers, and enrollments

5. Ethics, Professionalism & Ownership

• Uphold ethical admissions standards at all times
• Take ownership of outcomes, learnings, and continuous improvement
• Collaborate with peers and managers to share best practices

Ideal Candidate Profile:

• 1–3 years of experience in:
• Admissions counselling
• Strong experience in parent-facing conversations is highly preferred
• Experience with structured funnels, targets, and CRMs is required

What We’re Looking For:

• Strong communication and listening skills
• Ability to explain complex programs simply and honestly
• Comfort with targets without compromising integrity
• High ownership mindset and process discipline