Admission Support Executive

Swamy's Group; Chennai District; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading educational institution in Chennai is seeking dynamic individuals for its Admissions Team. The role involves guiding prospective parents through the admission process, ensuring clear communication, and maintaining records. Candidates must have a degree and possess excellent English communication skills, with Tamil being strongly preferred. Familiarity with customer service or educational environments is advantageous. Working hours are Monday to Saturday, from 9:00 AM to 5:30 PM.

Qualifications

• Excellent English communication is mandatory.
• Tamil communication strongly preferred.
• Prior experience in customer service or education sector is advantageous.

Responsibilities

• Make outbound calls to parents from enquiry database.
• Explain admission process and campus information.
• Maintain accurate enquiry sheets and call logs.

Skills

Pleasant phone manner

Basic computer skills

Good interpersonal skills

Service-oriented mindset

Education

Any degree (UG or PG)

Tools

Google Sheets

WhatsApp

Email

Job description

Careers |Swamy's School | Best CBSE School in Porur,Chennai

We are looking for dynamic and friendly individuals with excellent English communication skills to join our Admissions Team. The role involves communicating with prospective parents, guiding them through the entire admission process, and providing end-to-end support with professionalism and warmth.

Key Responsibilities

• Make outbound calls to parents from the school’s enquiry database.
• Communicate clearly and confidently in excellent English (Tamil if preferred by the parent).
• Explain admission process, class eligibility, fee details, and campus information.
• Maintain continuity by following up with the same parent throughout the entire admission cycle.
• Share directions, reminders, and updates via WhatsApp/phone.
• Maintain accurate enquiry sheets, call logs, and follow-up records.
• Respond to queries from WhatsApp, Google Business profile, and social media messages (basic responses only).
• Assist walk-in parents with information and support during busy periods.
• Coordinate with the admissions office for campus visits and interviews.
• Support admission-related events such as open houses, campus tours, and orientation days.
• Perform simple administrative tasks: organizing applications, preparing admission kits, sorting documents, etc.

Qualifications

• Any degree (UG or PG).
• Excellent English communication is mandatory.
• Tamil communication strongly preferred.
• Prior experience in customer service, front desk, telecalling, counselling, or education sector is an added advantage.

Skills Required

• Pleasant and confident phone manner.
• Basic computer skills (Google Sheets, WhatsApp, email).
• Good interpersonal skills and ability to build rapport with parents.
• Patience, empathy, and a service-oriented mindset.
• Ability to work with follow-up targets and timelines.

Work Schedule

• Monday to Saturday
• 9:00 AM to 5:30 PM (or as per school requirement)

044 24826000, 044 24826001
[phone]