Administrator (Support & Operations)

HCL Technologies Limited; Madurai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HCLTech is seeking an IAM specialist to support day‑to‑day operations and drive identity and access management initiatives in complex environments. You will resolve tickets within SLA, provide expert guidance on IAM solutions, and collaborate with internal/external teams across projects.

The role requires hands‑on experience with Active Directory, Azure AD, MFA, and security engineering in hybrid setups. Strong communication in English is essential.

Qualifications

• 3–5 years experience in IAM/security roles.
• Experience in advising on large‑scale technology projects with stakeholders.
• Hands-on IAM security services implementation experience.

Responsibilities

• Provide day‑to‑day Level 2 support and ticket management within SLAs.
• Act as technical expert for IAM implementation across applications and platforms.
• Define and enforce identity management standards across systems and middleware.
• Lead gathering of business requirements and design IAM solutions.
• Coordinate cross‑team communications and project activities.
• Engage in process evaluation, requirements gathering, and system design and deployment.

Skills

IAM security

Active Directory (on‑prem)

Azure Active Directory

Azure AD Conditional Access

RBAC

PIM (Privileged Identity Management)

SAML/OpenID Connect/OAuth

REST/SOA

Identity Lifecycle Management

Fluent English (CEFR C2)

Tools

AD Connect

MIM/PAM

LDAP

PKI

Job description

• Support day-to-day aspects of the level 2 Support and related services
• Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided
• Serve as technical expert responsible for implementation of application and enterprise platforms within the authentication and identity lifecycle space
• Help implement, monitor, and maintain world-class Identity and Access Management solutions
• Manage standards for overall organization’s identity management application integration, middleware interfaces and architecture
• Lead the collection of business requirements and development of Identity and Access Management (IAM) solutions
• Coordinate communications with internal and external teams
• Participate in business process evaluation / improvement activities, requirements gathering, system analysis, system design, software / hardware applicability studies and system implementation and executes projects based on these activities

Key Responsibilities

Technical Skills:

• 3-5 years’ experience in:
• - Using methods and identification tools for risks and security threats
• - Giving effective advice in large-scale technology projects while working at all levels - with clients and your team
• Strong technical skills to implement IAM Security services with hands on experience on several of the items outlined below:
• - Managing identity and access on-premise with Active Directory
• - Managing identity and access in the Microsoft Cloud – Azure Active Directory
• - Secure Hybrid environments (AD Connect and authentication)
• - Authentication Methods (sign-on security, multi-factor authentication (MFA), device sign-on methods, Azure Seamless SSO, ADFS, ADFS Proxy, PHS and PTA)
• - Azure AD Conditional Access (Compliance and conditional access policies, device compliance policy, conditional access policy)
• - Role-based access control (RBAC)
• - Azure AD Privileged Identity Management (PIM)
• - Azure AD Identity Protection (User risk policy and sign-in risk policy)
• - Azure ATP (Plan and implementation threat protection)
• Advanced knowledge designing, supporting, and upgrading Active Directory environments (Authentication, Authorization, Group Policy Objects, LDAP, PKI, DNS, ADFS, MIM/PAM, LAPS, etc.)
• Knowledge of Red Forest (Enhanced Security Administrative Environment)
• Identity Lifecycle Management
• Knowledge of SAML, OpenID Connect, OAuth, JSON, SPML, SCIM, XACML integration standards.
• Understanding of REST and SOA fundamentals and design
• Fluent English (Level C2 as per the Common European Framework of Reference (CEFR))

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.