Administrator - Oracle Identity Manager,Compliance Remediation

HCL Technologies Limited; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

HCL Technologies Limited, Noida, Uttar Pradesh, is seeking an Administrator for Oracle Identity Manager and Compliance Remediation. The role focuses on resolving incidents, providing on-call support, and performing root cause analyses to sustain high-quality service delivery.

You will handle vulnerability assessments (VAPT), manage support tickets within SLAs, maintain a knowledge base, and mentor new analysts to strengthen the team’s capabilities in Support Operations.

Qualifications

• Proficient in Oracle Identity Manager with solid configuration and management knowledge.
• Strong understanding of vulnerability assessment and penetration testing (VAPT).
• Experience resolving incidents and managing tickets with adherence to SLAs.
• Ability to document solutions and contribute to knowledge base.
• Willingness to train and mentor junior analysts.

Responsibilities

• Provide expert support and troubleshooting for Oracle Identity Manager incidents with timely resolutions.
• Conduct vulnerability assessments and recommend mitigations to improve system security.
• Manage and resolve support tickets within agreed SLAs, aiming for first-call resolution.
• Develop and maintain a knowledge base documenting solutions and best practices.
• Train and mentor new analysts to enhance team capabilities in Support Operations.

Skills

Oracle Identity Manager

VAPT

Ticketing & SLA

Root cause analysis

Communication

Job description

Administrator - Oracle Identity Manager, Compliance Remediation

Noida, Uttar Pradesh

Job Summary

The Support Operations Administrator plays a critical role in ensuring seamless operations by independently resolving technical issues, providing on-call support, and conducting thorough root cause analyses. This role is essential in maintaining high-quality service standards and enhancing customer satisfaction through effective ticket management and proactive support initiatives.

Key Responsibilities

• 1. Provide Expert Support And Troubleshooting For Oracle Identity Manager, Ensuring Timely Resolution Of Incidents And Adherence To Quality Standards.
• 2. Conduct Vulnerability Assessments And Penetration Testing (Vapt) To Identify Security Risks And Recommend Mitigation Strategies, Enhancing System Integrity.
• 3. Manage And Resolve Support Tickets Within Agreed Slas, Focusing On First Call Resolution To Minimize Customer Impact And Enhance Satisfaction.
• 4. Develop And Maintain A Knowledge Base By Documenting Solutions And Best Practices, Contributing To Continuous Improvement In Support Processes.
• 5. Train And Mentor New Analysts, Fostering A Culture Of Knowledge Sharing And Enhancing Team Capabilities In Support Operations.

Skill Requirements

• 1. Proficient In Oracle Identity Manager With Solid Knowledge Of Its Configuration And Management.
• 2. Strong Understanding Of Vapt Methodologies And Security Best Practices.
• 3. Excellent Problem-Solving Skills And Ability To Analyze Root Causes Independently.
• 4. Familiarity With Ticketing Systems And Sla Management.
• 5. Effective Communication Skills For Customer Interactions And Team Collaboration.

Other Requirements

1. Optional But Valuable Certifications: Oracle Certified Professional (Ocp) In Oracle Identity Manager, Certified Ethical Hacker (Ceh) Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.