Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL

HCL Technologies Limited; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

HCLTech in Bengaluru, Karnataka is seeking an Oracle Administrator to independently resolve support tickets related to Oracle DB, PostgreSQL, and MySQL environments. You will provide on-call assistance, perform detailed root cause analyses, and drive improvements in service quality and customer satisfaction.

You will also contribute to knowledge base updates, coaching of analysts, and adherence to compliance and quality standards, aiming for high first-call resolution.

Qualifications

• Strong knowledge of Oracle Administration and PostgreSQL.
• Experience resolving tickets in a fast-paced support environment.
• Proficient in using ticketing systems and tracking SLAs.
• Excellent analytical and problem-solving abilities.

Responsibilities

• Provide expert Oracle and PostgreSQL support by resolving tickets within SLAs.
• Perform root cause analysis on escalated issues and implement preventative measures.
• Update knowledge base and contribute to training materials.
• Ensure compliance with quality standards and regulatory requirements.
• Aim for high first-call resolution and minimize case reopenings.

Skills

Oracle Admin

Postgresql

Ticketing Systems

Root Cause Analysis

Customer Communication

Tools

Ticketing Systems

Job description

Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL Bengaluru, Karnataka

Job Summary

The Support Operations Administrator plays a crucial role in maintaining high-quality support services within the organization. This position focuses on independently resolving support tickets, providing on-call assistance, and conducting thorough root cause analyses to enhance customer satisfaction and operational efficiency.

Key Responsibilities

• Provide Expert Support For Oracle Administration And Postgresql By Independently Resolving Technical Tickets Within Agreed Slas, Ensuring Timely And Effective Solutions To Customer Issues.
• Conduct Root Cause Analyses On Escalated Issues, Utilizing Oracle And Postgresql Expertise To Identify Underlying Problems And Implement Preventative Measures.
• Enhance Team Knowledge By Managing And Updating The Knowledge Base, Contributing To Training Materials, And Coaching Analysts To Improve Overall Team Performance.
• Adhere To Quality Standards And Regulatory Requirements While Executing Support Tasks, Ensuring Compliance With Company Policies And Industry Best Practices.
• Drive Customer Satisfaction By Achieving First Call Resolution And Minimizing Case Reopens, Ensuring A Positive Customer Experience Through Effective Communication And Resolution Strategies.

Skill Requirements

• In-Depth Understanding Of Oracle Administration And Postgresql, With A Solid Foundation In Database Management And Troubleshooting.
• Proficiency In Ticketing Systems And Support Processes, Demonstrating The Ability To Manage Escalations Effectively.
• Strong Analytical And Problem-Solving Skills, Enabling Thorough Root Cause Analysis And Resolution Of Complex Technical Issues.
• Excellent Communication Skills, With A Focus On Customer Service And Experience Enhancement.

Other Requirements

• Optional But Valuable Certifications: Oracle Certified Professional (Ocp), Postgresql Certified Professional

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.