Appointment Booking Specialist

WMS Finx LLP; Pune District; On-site; INR 279,000 - 390,600; Full time

Job summary

A forward-thinking startup in Pune is seeking an individual to manage incoming calls from patients and provide details about services and appointment scheduling. Candidates should possess excellent communication and organizational skills. While familiarity with Dentally software is preferred, training will be provided. The role emphasizes exceptional customer service and efficient handling of patient inquiries. This position is essential in ensuring a positive patient experience in a busy environment.

Qualifications

• Experience with Dentally software is preferred but training is provided.
• Previous experience in a similar role is preferred.
• Familiarity with dental terminology is advantageous.
• Strong organizational skills and attention to detail are necessary.
• Ability to multitask and prioritize in a busy environment is important.

Responsibilities

• Handle incoming calls from patients and stakeholders professionally.
• Provide information about services, appointments, and relevant inquiries.
• Utilize Dentally software for scheduling and managing appointments.
• Ensure accurate input of patient information.
• Address patient concerns with empathy and professionalism.

Skills

Experience with Dentally software

Excellent communication skills

Strong organizational skills

Ability to multitask

Job description

Professionally handle incoming calls from patients and other stakeholders.
Provide information about services offered, appointment availability, and other relevant inquiries.
Utilize Dentally software to schedule and manage appointments for patients with the relevant practitioners.
Ensure accurate input of patient information, appointment details, and any special requirements into the system.
Coordinate with practitioners to optimize appointment scheduling and maintain efficient patient flow.
Address patient concerns or complaints with empathy and professionalism.
Strive to provide exceptional customer service and enhance the overall patient experience.

Requirements

Experience with Dentally software is preferred but not required, as training will be provided.

Previous hands-on experience in a similar role preferred.

Familiarity with dental terminology and procedures is advantageous.

Excellent communication skills, both verbal and written.

Strong organizational skills and attention to detail.

Ability to multitask and prioritize tasks in a busy environment.

About the Company

WMS FINX LLP, founded in 2024, is a forward-thinking startup specializing in offering holistic solutions encompassing project management, accounting services, and call centre solutions. Driven by a vision to revolutionize industry norms through cutting-edge innovation and operational excellence, WMS FINX LLP is steadfast in its mission to empower enterprises to optimize their processes, elevate efficiency, and foster enduring growth.