Admin, CRM & Member Data Executive

Elitebutlers Hospitality Solutions; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Elitebutlers Hospitality Solutions is seeking an Admin, CRM & Member Data Executive in a premium wellness and private members club setting. The role focuses on accurate member records, CRM operations, and data-driven engagement in a high-touch hospitality environment.

You will manage member profiles, onboarding, and data quality while collaborating with Front Office, Membership, Wellness, Events, Sales and Operations teams to deliver a personalized member experience.

Qualifications

• Experience in hotel CRM, guest relations, and loyalty programmes.
• Strong data management and accuracy in member records.
• Proven ability to generate CRM reports and member MIS.
• Excellent communication and coordination across teams.

Responsibilities

• Manage and maintain the member database and CRM system with accuracy.
• Maintain detailed member profiles, preferences, interactions, and engagement history.
• Handle member onboarding, profile creation, renewals, upgrades, transfers, and updates.
• Generate CRM reports, MIS, engagement dashboards for management.
• Coordinate member communications, campaigns, events, and wellness initiatives through CRM.
• Ensure confidentiality and secure handling of sensitive member information.

Skills

CRM systems

Database management

MS Excel / Google Sheets

Data accuracy

Reporting / MIS

Communication & coordination

Confidential data handling

Multi-team collaboration

Premium hospitality experience

Customer-centric approach

Tools

CRM platforms

Guest management software

Job description

Admin, CRM & Member Data Executive

Location: Bangalore / Hyderabad

Industry: Luxury Wellness | Private Members Club | Hospitality

About the Role

We are looking for a highly organized and detail-oriented Admin, CRM & Member Data Executive to manage member information, CRM operations, administrative coordination, and data accuracy for a premium wellness and private members society.

The role is ideal for professionals with experience in hotel CRM, guest relations/data management, loyalty programmes, club operations, fitness/wellness platforms, or premium hospitality environments.

You will play an important role in ensuring that member information is accurate, accessible, secure, and effectively used to deliver a highly personalized member experience.

Key Responsibilities

• Manage and maintain the member database and CRM system, ensuring accuracy and timely updates.
• Maintain detailed member profiles, preferences, interactions, memberships, visits, and engagement history.
• Handle member onboarding, profile creation, renewals, upgrades, transfers, and database updates.
• Monitor data quality, identify gaps/duplicates, and ensure information is consistently maintained.
• Generate regular CRM reports, member MIS, engagement reports, and data dashboards for management.
• Support the team with member segmentation based on preferences, usage patterns, interests, and engagement.
• Coordinate member communications, campaigns, events, wellness programmes, and special initiatives through CRM.
• Maintain records of member feedback, requests, complaints, and follow-ups.
• Coordinate with Front Office, Membership, Wellness, Hospitality, Events, Sales and Operations teams to ensure seamless member service.
• Assist in tracking member attendance, bookings, participation, and engagement across club facilities.
• Support administrative activities including documentation, trackers, reporting, scheduling, and internal coordination.
• Ensure confidentiality and appropriate handling of sensitive member information.
• Identify opportunities to improve member engagement, retention, and overall experience through effective use of data.

Ideal Candidate Profile

We are looking for candidates from premium, service-oriented environments such as:

• Luxury / premium hotels and resorts
• Hotel CRM / Guest Relations / Loyalty teams
• Hospitality membership or private clubs
• Airline loyalty programmes / frequent-flyer desks
• Premium fitness and wellness companies
• Sports, fitness or wellness clubs
• Customer experience / CRM operations
• Lifestyle, luxury retail or membership-based businesses

Relevant backgrounds may include: Hotel CRM / Guest Relations / Loyalty | Marriott / Taj / IHCL-type hospitality environments | Airline Loyalty | Fitness & Wellness Operations | Club Membership | Customer Experience | CRM & Data Management.

Key Skills

• Strong knowledge of CRM systems and database management
• Excellent MS Excel / Google Sheets skills
• Strong attention to detail and data accuracy
• Good reporting and MIS capabilities
• Excellent communication and coordination skills
• Ability to handle confidential member information professionally
• Strong organizational and follow-up skills
• Customer/member-centric approach
• Ability to work with multiple teams and manage competing priorities
• Comfortable working in a premium, high-touch hospitality and wellness environment

What We Are Looking For

The ideal candidate should be someone who is data-driven yet service-oriented -a professional who can maintain accurate member records while understanding that every data point represents a real member and their experience with the club.

Experience with CRM platforms, membership databases, loyalty programmes, hotel guest systems, fitness/wellness platforms, or club management software will be highly valued.

Why Join

This is an opportunity to work with a premium private wellness and members society, where you will contribute directly to creating a highly personalized and seamless experience for an exclusive member community.