Acquisition Manager-Multiple Location

Ujjivan Small Finance Bank; North West Delhi; Vor Ort; INR 500.000 - 800.000; Vollzeit

Zusammenfassung

Ujjivan Small Finance Bank Ltd. is hiring for Liabilities Sales to acquire new customers and convert borrowing customers to liabilities. The role emphasizes cross-selling, channel adoption, and maintaining strong client relations, with emphasis on KYC/compliance.

You will drive growth through open-market outreach, referrals, and branch-assisted leads, while supporting CRS-unsecured loan conversions and feedback to the Sales Manager.

Qualifikationen

• Graduate, preferably in commerce and related streams.
• AMFI / IRDA Certified.

Aufgaben

• Acquire new customers for liabilities from open market.
• Assist CRS with unsecured loans for conversion of borrowing customers into liabilities.
• Cross-sell products and services per customer profile and need.
• Train/assist customers to use ATM and BCs; drive alternate channels usage.
• Meet liabilities targets: branch-specific CASA, TD, and product category books.
• Maintain customer database; manage relationships after initial contact.
• Support CRS-Unsecured loans to convert existing borrowers into liabilities customers.
• Share customer insights/feedback with Sales Manager - Liabilities.
• Interact with customers professionally; resolve queries and reduce dormancy/attrition.
• Guide customers to fill Account Opening Form; ensure KYC compliance and signatures.

Kenntnisse

Time Management

Telephonic cold calling

Travel readiness

Driving Execution

Managing Relationships

Customer Focus

Retail Banking Basics

Process Compliance

Communication Skills

Fluent in Local Language

Ausbildung

Graduate, preferably in commerce and related streams

Jobbeschreibung

The incumbent will be primarily responsible to -

• Acquire new customers for liabilities from open market
• Assist the CRS - unsecured loans for conversion of existing borrowing customers for liabilities
• Enhance the relationship with the existing customers by cross-selling products and services as per the profile & need of the customers
• Train/assist customers to use ATM and BCs; drive usage of alternate channels

SIZE OF THE ROLE

• Target assigned as per the branch
• CASA Book – as per the branch
• TD Book – as per the branch
• Segment wise book (NR, Senior Citizen, HNI etc) – as per the branch
• Number target for all the respective products.
• CA
• SA
• TD

Business

• Meet the set targets on liabilities in terms of open market acquisition & existing customer conversion
• Understand need and acquire customers who meet the criteria for liability products through either of the below channels:
  • Leads generated by branch staff and personal leads
  • Referrals generated from existing customers
  • Alternate channels
• Maintain the database of the prospects, meet select prospects and manage the relationship thereafter
• Accompany CRS-Unsecured loans on the field for actively driving conversion of existing borrowing customers into liabilities customer
• Cross sell other secured loan products of Ujjivan and pass quality leads to respective loan officers
• Share customer insights/product related feedback with the Sales Manager - Liabilities

Customers

• Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services
• Reduce customer dormancy and customer attrition by continuous engagement / interaction
• Resolves the customer queries on various accounts, FD / RD, remittances & third party product

Internal Processes

• Guide the customer to fill the ‘Account Opening Form’; ensure receipt and verification of KYC documents; obtain customer signatures on all mandatory documents
• Strictly adhere & maintain compliance to KYC norms
• Drive the usage of alternate channels such as ATMs, BCs and assist customers to use ATMs for dispensing cash

Learning & Performance

• Maintain up to date knowledge of the liabilities products and services as well as a working knowledge of other products offered in the branch
• Resolve queries raised by CRS-unsecured loans w.r.t liability products and support them in selling liabilities
• Ensure adherence to training man-days/ mandatory training programs for self

Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduate, preferably in commerce and related streams

Experience

• 3+ years experience, preferably in sales

Certifications

• AMFI / IRDA Certified

Functional Skills

• Basic knowledge on retail banking products
• Process compliance focus
• Communication skills: fluent in the local language

Behavioral Skills

• Time Management
• Telephonic cold calling skills
• Willingness to travel & relocation as per business requirements and career opportunities
• Driving Execution
• Managing Relationships
• Customer Focus

KEY INTERACTIONS

INTERNAL

EXTERNAL

• Branch Team – Unsecured Loans (CRM, CRS); Secured Loans (Loan Officers); Operations team