Assistant Acquisition Manager-Branch Banking

Ujjivan Small Finance Bank; Alwar; On-site; INR 500,000 - 750,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd. seeks an Assistant Acquisition Manager in Alwar (Branch Banking) to drive liabilities growth and expand the customer base.

The role requires identifying new liabilities opportunities in the open market, converting existing customers, and cross-selling products while ensuring KYC compliance and high service standards.

Qualifications

• Graduate, preferably in commerce or related streams.
• 1-3 years of sales experience in banking or financial services.
• AMFI/IRDA certified

Responsibilities

• Meet targets for liabilities acquisition and conversion of existing customers.
• Acquire new liabilities customers from open market and referrals.
• Cross-sell secured/unsecured loans and pass leads to loan officers.
• Promote usage of alternate channels and ATM/BCs.
• Maintain customer databases and follow KYC norms

Skills

Liability sales

Cross-selling

Telephonic cold calling

Travel/relocation willingness

Customer focus

Local language fluency

Time management

Education

Graduate in commerce or related streams

Job description

Assistant Acquisition Manager-Branch Banking Alwar, Rajasthan, India ..+ 114 Permanent

Job Description

POSITIONDESCRIPTION

JOBTITLE

AssistantAcquisition Manager

GRADE

AM-II

DEPARTMENT

BranchBanking

LOCATION

Branch

SUB-DEPARTMENT

TYPEOF POSITION

Full-time

REPORTSTO

BranchSales Manager - Branch Banking

REPORTINGINTO

NA

ROLEPURPOSE & OBJECTIVE

Theincumbent will be primarily responsible to -

Acquirenew customers for liabilities from open market

Assistthe CRS - unsecured loans for conversion of existing borrowingcustomers for liabilities

Enhancethe relationship with the existing customers by cross-sellingproducts and services as per the profile & need of thecustomers

Train/assistcustomers to use ATM and BCs; drive usage of alternate channels

SIZEOF THE ROLE

FINANCIALSIZE

NON-FINANCIALSIZE

Targetassigned as per the branch

CASABook – as per the branch

TDBook – as per the branch

Segmentwise book (NR, Senior Citizen, HNI etc) – as per the branch

Numbertarget for all the respective products.

CA

SA

TD

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Business

Meetthe set targets on liabilities in terms of open marketacquisition & existing customer conversion

Understandneed and acquire customers who meet the criteria for liabilityproducts through either of the below channels:

Leadsgenerated by branch staff and personal leads

Referralsgenerated from existing customers

Alternatechannels

Maintainthe database of the prospects, meet select prospects and managethe relationship thereafter

AccompanyCRS-Unsecured loans on the field for actively driving conversionof existing borrowing customers into liabilities customer

Crosssell other secured loan products of Ujjivan and pass qualityleads to respective loan officers

Sharecustomer insights/product related feedback with the Sales Manager- Liabilities

Customers

Interactwith customers in a courteous and professional manner; provideprompt, efficient and accurate services

Reducecustomer dormancy and customer attrition by continuous engagement/ interaction

Resolvesthe customer queries on various accounts, FD / RD, remittances &third party product

InternalProcesses

Guidethe customer to fill the ‘Account Opening Form’;ensure receipt and verification of KYC documents; obtain customersignatures on all mandatory documents

Strictlyadhere & maintain compliance to KYC norms

Drivethe usage of alternate channels such as ATMs, BCs and assistcustomers to use ATMs for dispensing cash

Learning& Performance

Maintainup to date knowledge of the liabilities products and services aswell as a working knowledge of other products offered in thebranch

Resolvequeries raised by CRS-unsecured loans w.r.t liability productsand support them in selling liabilities

Ensureadherence to training man-days/ mandatory training programs forself

Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines

MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate,preferably in commerce and related streams

Experience

1-3year experience, preferably in sales

Certifications

AMFI/ IRDA Certified

FunctionalSkills

Basicknowledge on retail banking products

Documentationskills

Processcompliance focus

Communicationskills: fluent in the local language

BehavioralSkills

TimeManagement

Sellingskills

Telephoniccold calling skills

Willingnessto travel & relocation as per business requirements andcareer opportunities

DrivingExecution

ManagingRelationships

CustomerFocus

KEYINTERACTIONS

INTERNAL

EXTERNAL

BranchTeam – Unsecured Loans (CRM, CRS); Secured Loans (LoanOfficers); Operations team