Acko General Insurance – Lead – Operations – Life

Acko General Insurance Limited; Bengaluru; Sur place; INR 900 000 - 1 200 000; Plein temps

Résumé du poste

A leading insurance company in Bengaluru is seeking a motivated individual to design and implement operational processes for Life insurance products. The ideal candidate will manage vendor relationships, enhance operational efficiency, and collaborate with cross-functional teams. A Bachelor's or Master's degree from a top institution and strong problem-solving skills are required, along with proficiency in Excel. This role offers an opportunity to drive key initiatives in a dynamic environment.

Qualifications

• Experience working with external vendors.
• Proven experience with cross-functional teams.
• Strong interpersonal abilities.
• Experience with product teams to build new features.
• Strong problem-solving with a proactive, action-oriented mindset.
• Excellent verbal and written communication; interpersonal skills.
• Proficient in Excel and familiar with digital processes.
• Experience working with pre-policy medical checkup vendors is a plus.

Responsabilités

• Design and refine key operational processes.
• Drive operational efficiency and manage vendor relationships.
• Collaborate with finance and product teams for process improvement.
• Collaborate closely with finance teams to ensure accurate reconciliation processes, enabling seamless financial tracking and reporting.
• Coordinate cross-functionally with product and analytics teams to lead solution workshops for new product features, collate supporting data, define GTM strategies, complete UAT, and train advisors for smooth implementation.
• Define processes, tightly manage execution timelines, and optimise the post-payment journey by capturing team feedback and evaluating performance.
• Monitor and drive key initiatives to enhance NPS of the customers across journeys.
• Prepare and present weekly/monthly reports to senior management, offering insights into operational performance, vendor management, and key initiatives.

Connaissances

Problem-solving skills

Verbal and written communication

Proficiency in Excel

Excel proficiency

Communication

Problem solving

Formation

Bachelor’s or Master’s degree from Tier 1 institutions

Description du poste

Responsibilities

• Design, implement, and continuously refine key operational processes for the post-payment journeys of Life D2C insurance products.
• Drive operational efficiency by defining and maintaining SOPs, implementing best-in-class processes and continuously refine them to meet the business needs.
• Manage vendor relationships end-to-end, from identification and onboarding to performance monitoring, ensuring alignment with business goals.
• Collaborate closely with finance teams to ensure accurate reconciliation processes, enabling seamless financial tracking and reporting.
• Coordinate cross-functionally with product and analytics teams to lead solution workshops for new product features, collate supporting data, define GTM strategies, complete UAT, and train advisors for smooth implementation.
• Define processes, tightly manage execution timelines, and optimise the post-payment journey by capturing team feedback and evaluating performance.
• Monitor and drive key initiatives to enhance NPS of the customers across journeys.
• Prepare and present weekly/monthly reports to senior management, offering insights into operational performance, vendor management, and key initiatives.

Qualifications

• Bachelor’s or Master’s degree from Tier 1 institutions, preferably with a specialisation in Operations or Finance
• Proven track record of working with external vendors and experience working with cross-functional teams
• Experience working with product team to build new products/features
• Strong problem-solving skills with a proactive, action-oriented mindset.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Proficient in Excel and knowledgeable about digital and business processes
• Experience working with pre-policy medical checkup vendors is a plus.