Customer Health Solutions Expert - Health Claims

ACKO Technology & Services Private Limited; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

ACKO Technology & Services Private Limited in Bengaluru is hiring for a Customer Health Solution Expert to support retail policy customers during health claims. You will handle customer-facing communications and ensure accurate, timely updates throughout the claims process.

The role requires strong communication in English and Hindi, a friendly disposition, and the ability to collaborate with internal teams to resolve queries.

Qualifications

• A positive and outgoing attitude with passion for customer interaction.
• Excellent communication and interpersonal skills; proficient in English and Hindi.
• Ability to work independently and take initiative.
• Multitasker and team player.
• Prior experience in customer handling in the insurance sector.
• Minimum qualification: Graduation.
• Proficient with Microsoft Office.

Responsibilities

• Call the customer to inform the claim status.
• Resolve queries end to end and ensure zero repeat and escalations.
• Demonstrate the value of ACKO to customers with excellent support.
• Work with internal teams to provide complete solutions.
• Analyse customer feedback trends and share insights with departments.
• Identify and highlight possible grievance cases and resolve them.
• Keep track of every call and collect customer feedback.
• Prepare and publish monthly data on calling efficiency and outcomes.
• Work in rotational shifts including weekends, with one rotational week off.

Skills

Communication

English

Hindi

Customer handling

Multitasker

Team player

Initiative

Education

Medical degree

Health care MBA

Tools

Microsoft Office

Job description

ABOUTUS

ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKOʼs value proposition of ʻWelcome Changeʼ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.

Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims"! Anchored in a tech-centric philosophy, ACKOʼs approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Ackerʼs idea matters, their voice is heard, and their growth is part of our mission.

JOB DESCRIPTION

JobSummary:

The Customer Health Solution Expert role supports all customers who are in the retail policy. The associate will be responsible for all customer-facing communications during the health claims process.

KeyResponsibilities:

• Call the customer to inform the claim status.
• Resolve queries end to end and ensure zero repeat and escalations.
• Demonstrate the value of Acko to our customer by providing amazing customer support.
• Work with the internal teams to provide a complete solution to the customer.
• Analyse the trend of the customer feedback and highlight it to the concerned departments.
• Identify and highlight the possible grievance cases to the concerned team and resolve them on priority.
• Keep a track and record of every call transaction with the customer feedback.
• Prepare and publish monthly data on calling efficiency and outcome.
• Candidate should be comfortable working in rotational shifts including weekends -Comfortable working 6 days with 1 rotational week off.

Qualifications

Education

• Medical degree-BDS/BHMS/BAMS/AYUSH/Paramedics, MBA in health care management, or a related field (preferred).

Skills & Expertise:

• A positive and outgoing attitude, with passion for customer interaction.
• Excellent communication and interpersonal skills. He /She should be proficient in English, Hindi
• Ability to work independently and take initiative.
• Multitasker and Team Player.
• Previous experience in customer handling in the insurance sector.
• Minimum qualification: Graduation
• Good with Microsoft office.