Accounts Receivable Caller (Healthcare)

Starkmind Data Systems; Chennai; On-site; INR 279,000 - 446,000; Full time

Benefits offered by this job

Drop facility within 25 km

Competitive salary

Job summary

Starkmind Data Systems in Chennai, India seeks experienced US Healthcare AR Voice professionals to handle insurance follow-up, billing, and denial management.

The role includes outbound calls to insurers, following up on claims, and maintaining accurate logs, with strong English communication required. Freshers and those without US Healthcare AR Voice experience are not eligible.

Qualifications

• US Healthcare AR Voice experience in an insurance follow-up environment.
• Experience in insurance follow-up, medical billing, claims processing, and denial management.
• Strong English communication skills.

Responsibilities

• Make outbound calls to insurance companies for claim status and eligibility verification.
• Follow up with insurance carriers based on appointments received from clients.
• Work on outstanding claims and AR reports.
• Contact insurance companies to obtain the status of unpaid claims.
• Document claim denials and take appropriate further action.
• Be flexible to work on voice-based processes as per business requirements.
• Maintain accurate daily logs and complete targets within timelines.
• Perform tasks with speed, accuracy and adherence to SLAs.
• Collaborate with team members to achieve goals.
• Follow information security, project guidelines and company policies.
• Escalate issues to reporting manager in a timely manner.

Skills

US Healthcare AR Voice

Insurance Follow-Up

Medical Billing

Claims Processing

Denial Management

English Communication

Job description

Shift Timings:

• 8:00 PM to 5:00 AM
• 5:30 PM to 2:30 AM
• Transport: Only drop facility will be provided.

Job Responsibilities

• Make outbound calls to insurance companies for claim status and eligibility verification.
• Follow up with insurance carriers based on appointments received from clients.
• Work on outstanding claims and Accounts Receivable (AR) reports received from clients or generated through client-specific software.
• Contact insurance companies to obtain the status of unpaid claims.
• Document claim denials and take appropriate further action.
• Be flexible to work on voice-based processes as per business requirements, including Insurance Follow-Up, Patient Calling, Provider Outreach, etc.
• Maintain accurate individual daily logs and complete assigned targets within defined timelines.
• Perform assigned tasks with speed, accuracy, and adherence to client SLAs.
• Work collaboratively with team members to achieve common business goals.
• Follow all applicable information security requirements, client/project guidelines, business processes, quality standards and company policies.
• Escalate issues or concerns to the reporting manager/senior team members in a timely manner.

Preferred candidate profile

Only experienced candidates with a minimum of 1 year of US Healthcare AR Voice experience will be considered. Candidates must have experience in insurance follow-up, medical billing, claims processing, and denial management, along with strong English communication skills. Freshers and candidates without relevant US Healthcare AR Voice experience are not eligible.

Perks and benefits

• Monthly salary of 25,00040,000, based on relevant experience, and a drop facility within a 25 km radius