Account Specialist (Customer Service)

LyondellBasell; Mumbai; On-site; INR 360,000 - 600,000; Full time

Job summary

LyondellBasell in Mumbai is seeking an Account Specialist to support domestic and export order fulfillment, customer service, and invoicing. You will collaborate with internal teams to ensure smooth order processing and product availability.

The role focuses on end-to-end Order-to-Cash activities, data accuracy in SAP, and building strong relationships with customers while adhering to company policies and quality standards.

Qualifications

• College degree preferred or equivalent relevant experience.
• 1–2 years of experience in Customer Service and/or Supply Chain.
• Proficiency in MS Office.
• Experience with SAP preferred.
• Strong written and verbal English communication.

Responsibilities

• Manage customer requests and orders in a timely, professional, and customer-focused manner.
• Coordinate with Planning, Sales, Business, Supply Chain, Finance, and other partner functions to ensure effective order fulfillment.
• Support the end-to-end Order-to-Cash process, from order entry and planning through shipping, billing, and credit management.
• Monitor product availability and coordinate transportation and deliveries to meet customer requirements.
• Maintain accurate customer master data in SAP in coordination with the Master Data team.
• Build strong relationships with customers and internal stakeholders to ensure a high level of customer satisfaction.
• Identify and resolve operational issues and support other businesses within the team when required.
• Follow company policies, procedures, governance requirements, and quality standards.
• Continuously develop knowledge of business processes, products, systems, and customer service practices.

Skills

Customer service

Supply chain

MS Office

SAP

English communication

Education

College degree preferred or equivalent experience

Tools

SAP

Job description

LyondellBasell is looking for an Account Specialist to join our team in Vikhroli, Mumbai.

As an Account Specialist, you will play an important role in delivering high-quality customer service and supporting the domestic and export order fulfillment process. You will work closely with customers and internal teams to ensure smooth order processing, product availability, transportation, delivery, and invoicing.

Key Responsibilities

• Manage customer requests and orders in a timely, professional, and customer-focused manner.
• Coordinate with Planning, Sales, Business, Supply Chain, Finance, and other partner functions to ensure effective order fulfillment.
• Support the end-to-end Order-to-Cash process, from order entry and planning through shipping, delivery, billing, and credit management.
• Monitor product availability and coordinate transportation and deliveries to meet customer requirements.
• Maintain accurate customer master data in SAP in coordination with the Master Data team.
• Build strong relationships with customers and internal stakeholders to ensure a high level of customer satisfaction.
• Identify and resolve operational issues and support other businesses within the team when required.
• Follow company policies, procedures, governance requirements, and quality standards.
• Continuously develop knowledge of business processes, products, systems, and customer service practices.

Qualifications

• College degree preferred or equivalent relevant experience.
• 1–2 years of experience in Customer Service and/or Supply Chain.
• Good working knowledge of MS Office.
• Experience with SAP is preferred.
• Strong written and verbal communication skills in English.
• Additional language skills are an advantage.

What We Look For

• Customer-focused and solution-oriented approach.
• Strong collaboration and stakeholder management skills.
• Clear and professional communication.
• Ability to manage multiple priorities and deliver results.
• Willingness to learn and continuously improve.
• Ability to work effectively across functions and support team members when required.