Account Service Operations Sr Associate

NTT DATA North America; Dadri; On-site; INR 500,000 - 750,000; Full time

Job summary

NTT DATA North America in Noida, India, is seeking an Account Service Operations Senior Associate to join a 24x7 ITIL-based service delivery team. You will oversee incident and problem management, ensure SLA adherence, and drive continuous process improvements across multiple accounts.

The role requires 1–3 years of relevant experience, strong ITIL knowledge, and hands-on experience with tools such as ServiceNow ITSM.

Qualifications

• 1 to 3 years of relevant experience or equivalent education/work experience.
• Strong understanding of ITIL processes and principles.
• Experience handling multiple accounts.
• Knowledge of ITIL tools.
• Basic knowledge of SQL Server.
• Knowledge of JavaScript/JQuery.
• Knowledge of Web API/Window Service/WCF.
• Nice to have Azure/AWS/VMware provisioning knowledge.
• Ability to create and document processes.
• Positive attitude and problem-solving skills.
• Strong verbal and written communication skills.
• Competencies in conflict resolution, customer service, facilitation, executive presentation.

Responsibilities

• Oversee, facilitate, and administer ITIL-based service support on a 24x7 basis.
• Manage service delivery processes including incident, problem, request, change, SLA, and CM.
• Compile, analyze, and report data and trends on service level compliance and operational effectiveness.
• Focus on gaps and process improvements; implement ITIL best practices.
• Adapt communication for audiences at multiple levels; monitor alerts and manage critical incidents.

Skills

ITIL processes

SQL knowledge

JavaScript

Communication skills

Problem-solving

Tools

ServiceNow ITSM

SQL Server

Web API

WCF

Azure

AWS

VMware

Job description

Job Description

Req ID: 384908

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Account Service Operations Sr Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

• Oversee, facilitates, and administers ITIL based service support on a 24x7 basis
• Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
• Focus on Gaps and Process improvements
• Suggest and share ITIL Best practices and help implement the same
• knowledge in Cloud computingand Cloud Infrastructure automation.
• Experience with one or more versions of ServiceNow ITSM
• Adapts communication techniques for audiences at multiple internal and external levels
• Monitor alerts and manage Critical Incidents

Requirements

• 1 to 3 years of relevant experience or equivalent combination of education and work experience.
• Strong understanding of ITIL processes and principals
• Experience with handling multiple accounts
• Knowledge of ITIL Tools
• should have the basic knowledge of SQL Server.
• Should have knowledge of scripting language like Javascript / JQuery.
• Should have knowledge of Web API / Window Service / WCF.
• Good to have knowledge on Azure/AWS/VMWARE virtual machine provisioning process.
• Strong ability to create and document processes
• Should have positive attitude and problem-solving skills.
• Strong verbal and written communication skills
• Competencies in conflict resolution, customer service, facilitation, executive presentation

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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