Account Representative

Accurate Background India Private Limited; Thane; On-site; INR 300,000 - 500,000; Full time

Job summary

Accurate Background India Private Limited is seeking an Account Representative to provide day-to-day support to clients. The ideal candidate will ensure accuracy in transactional details and manage multiple tasks efficiently.

This role requires strong organizational and communication skills, as well as proficiency in Salesforce and Microsoft Office. If you are a detail-oriented problem solver with a passion for data analysis, we encourage you to apply.

Qualifications

• 1‑2 years of experience in account management or customer service.
• Strong communication and organizational skills.
• Ability to manage multiple tasks effectively in a fast-paced environment.

Responsibilities

• Manage new and modified packages and client codes.
• Collaborate with Account Managers to maintain high standards.
• Oversee all account-level support cases from initiation to resolution.
• Own submission and resolution of Salesforce error/help desk tickets.
• Compile data for business reviews and fulfill reporting requests.
• Administer vendor enrollments, removals, and maintenance.

Skills

Account management

Customer service

Communication skills

Organizational skills

Proficiency in Microsoft Word

Proficiency in Excel

Proficiency in PowerPoint

Knowledge of Business Intelligence tools

Proficiency with Salesforce

Tools

Salesforce

Microsoft Office Suite

Job description

Job Summary

The Account Representative (AR) provides comprehensive, day‑to‑day account‑level support to both internal and external clients. The ideal candidate demonstrates quick, independent thinking to solve a variety of simple to complex problems, works collaboratively in a client‑focused environment, and manages multiple transactional and reporting tasks.

Responsibilities and Duties

• Manage new and modified packages, update client codes, and oversee location changes, ensuring all pricing and transactional details are accurate.
• Collaborate with Account Managers, participate in reviews and checklists to maintain high standards in account management and client satisfaction.
• Oversee all day‑to‑day account‑level support cases from initiation to resolution, including handling account‑level escalations.
• Own submission, escalation, and resolution of Salesforce error/help desk tickets; track progress and ensure all issues are addressed, escalating to Account Managers as needed.
• Fulfilling ad‑hoc and trend analysis reporting requests from clients and internal teams; redirect to self‑serve options when possible.
• Support recurring client reporting needs, compile data for business reviews, and fulfill the First Impression Process for high‑value accounts.
• Administer vendor enrollments, removals, and ongoing maintenance for existing vendor programs to ensure compliance and accuracy.
• Demonstrate ownership of assigned accounts and cases, ensuring timely follow‑through and resolution while maintaining client relationships and service standards.
• Maintain thorough documentation and reporting to support operational transparency and client needs.

Qualifications, Skills, and Experience

• 1‑2 years of experience in account management, customer service, or a related field.
• Strong communication and organizational skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Knowledge of Business Intelligence tools preferred.
• Proficiency with Salesforce or similar CRM platforms is highly desirable.
• Passion for data and ability to analyze and spot trends or anomalies.
• Highly organized, disciplined, and detail oriented.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
• Excellent written and verbal communication skills.
• Must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.

Equal Opportunity Employer

Accurate is an equal‑opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.