Engineer 2, Applications

Accurate Background India Private Limited; Hyderabad; On-site; INR 500,000 - 800,000; Full time

Job summary

Accurate Background India Private Limited seeks exceptional engineers to provide technical support for enterprise applications. In this dynamic role, you will troubleshoot issues, collaborate with IT teams, and enhance application performance.

Ideal candidates will have a bachelor’s degree in a relevant field and 2-4 years of experience. Join a diverse team that values ownership, openness, and curiosity, where growth opportunities abound.

Qualifications

• 2-4 years' experience with systems implementation and support.
• 1-2 years' experience with database systems.
• Advanced proficiency in determining and repairing application errors.

Responsibilities

• Provide first and second level support for end-user issues.
• Perform post-resolution follow-ups.
• Drive Root Cause Analysis on complex issues.
• Consult with development and DevOps teams.
• Report on support ticket resolution progress.

Skills

Problem-solving

Client support

Database management (MSSQL, MYSQL, MongoDB)

Multi-tasking

Communication skills

Education

Bachelor’s degree in Software Engineering or related fields

Job description

Accurate Background – Join Our Team

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description

We are looking for exceptional engineers who have the demonstrable ability to debug complicated issues and have the drive to grow technically, solve challenging problems, and exceed customer expectations. In this role, you will be responsible for providing technical support, troubleshooting, and maintenance for enterprise applications to ensure seamless operation and optimal performance. You will work closely with end users, IT teams, and developers to resolve system issues, recommend enhancements, and support application upgrades. The ideal candidate will have strong problem‑solving skills, experience with application troubleshooting, and a customer‑focused mindset. If you thrive in a fast‑paced environment and enjoy solving technical challenges, we encourage you to apply.

Responsibilities

• Provide first and second level support and other documentation as necessary to aid in troubleshooting, resolving or reproducing the end‑user issues or escalating as necessary.
• Perform post‑resolution follow‑ups to issues/requests.
• Own and drive Root Case Analysis (RCA) on complex system issues.
• Experience with incident management protocols.
• Accurately identify, evaluate and prioritize end‑users' issues, requests and/or questions.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Respond to Helpdesk Tickets.
• Consult with the software development team, internal users, and clients to improve application performance.
• Assist the DevOps team with investigating and resolving application specific alerts.
• Report on support ticket resolution progress and results.
• Will be part of the on‑call rotation (no more than 1 weekend per month).

Qualifications

• A bachelor’s degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• 2–4 years’ experience with systems implementation and support.
• Strong aptitude for multi‑tasking and working in a dynamic environment.
• 1–2 years’ experience with database systems like MSSQL, MYSQL, MongoDB.
• Exceptional ability to provide front‑end support to clients.
• Advanced proficiency in determining the causes of application errors and repairing them.
• Ability to keep up with innovation in application design.
• Exceptional communication skills.
• You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.

Benefits & Culture

We offer a fun, fast‑paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. Our guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – guide our actions and behavior, ensuring we provide the best customer and workplace experience.

Equal Opportunity

Accurate is an equal‑opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.