Account Manager (US Accounts)

Bik.ai; Bengaluru Urban; Remote; INR 11,396,000 - 17,094,000; Full time

Job summary

Bik.ai, a full-stack CRM for D2C brands, is seeking a results-oriented account manager to own a book of US ecommerce brands on Manifest AI and Bik. You will renew, expand and demonstrate ROI from day one.

The role requires 3-6 years of US customer management in a B2B SaaS environment, native English, and comfort with US founders. You will run business reviews, spot expansion opportunities, and coordinate with our solutions team while working US hours from Bengaluru.

Qualifications

• 3-6 years managing US customers at a B2B SaaS company, ideally in ecommerce, CX or martech.
• Native-level written and spoken English; comfortable on video calls with US founders and VPs.
• Proven record of renewals and upsell with a number you can show us (NRR, GRR or expansion revenue).
• Understand Shopify-era ecommerce: helpdesks like Gorgias or Zendesk, CX metrics, D2C economics.
• Can explain an AI product clearly and handle a hard conversation about ROI.
• Happy working a US-hours shift consistently.

Responsibilities

• Own a portfolio of US accounts end to end after go-live: renewals, expansion and day-to-day relationship.
• Run monthly and quarterly business reviews with brand founders, CX heads and ecommerce leads, built on automation rate, influenced revenue and ROI.
• Spot expansion: more AI reply volume, new channels (WhatsApp, Instagram, email), new agents, and BIK helpdesk or marketing.
• Partner with our solutions team to scope and ship new agents and automations customers ask for.
• Track account health and flag churn risk early, with a plan to fix it.
• Be the customer's voice internally: turn feedback into clear product asks.
• Keep HubSpot clean: every account, contact, renewal date and expansion opportunity up to date.

Skills

US B2B SaaS account management

Renewals & upsell

Ecommerce CX martech

English communication

US hours availability

Tools

HubSpot

Gorgias

Zendesk

Job description

We are building the best automation company for retail and ecommerce brands. Our mission: increase Earth's GMV.

• Manifest AI is an agentic builder platform (Agent Studio) that lets brands build their own AI agents without code, across storefront, WhatsApp, Instagram, email and post-purchase. 500+ brands run on it.
• BIK.ai is a full-stack CRM for D2C brands: helpdesk, marketing automation and an AI agent builder in one.

We went from zero to ~$7M ARR in about three years. We are backed by Y Combinator and Peak XV (formerly Sequoia India), with leadership in New York and the core team in India.

What we look for in everyone: ownership without being asked, speed, comfort with ambiguity, and a bias for measurable customer outcomes over activity.

Job Summary

Location - India (Bengaluru / remote), working US hours

Shift - Overlap with US Eastern time, roughly 6:30 PM - 3:30 AM IST, with flexibility

About the Role

You own a book of US ecommerce brands on Manifest AI and BIK, and you are measured on whether they renew, expand and get real ROI.

Key Responsibilities

• Own a portfolio of US accounts end to end after go-live: renewals, expansion and day-to-day relationship.
• Run monthly and quarterly business reviews with brand founders, CX heads and ecommerce leads, built on automation rate, influenced revenue and ROI.
• Spot expansion: more AI reply volume, new channels (WhatsApp, Instagram, email), new agents, and BIK helpdesk or marketing.
• Partner with our solutions team to scope and ship new agents and automations customers ask for.
• Track account health and flag churn risk early, with a plan to fix it.
• Be the customer's voice internally: turn feedback into clear product asks.
• Keep HubSpot clean: every account, contact, renewal date and expansion opportunity up to date.

What we are looking for

• 3-6 years managing US customers at a B2B SaaS company, ideally in ecommerce, CX or martech.
• Native-level written and spoken English; comfortable on video calls with US founders and VPs.
• Proven record of renewals and upsell with a number you can show us (NRR, GRR or expansion revenue).
• Understand Shopify-era ecommerce: helpdesks like Gorgias or Zendesk, CX metrics, D2C economics.
• Can explain an AI product clearly and handle a hard conversation about ROI.
• Happy working a US-hours shift consistently.

Nice to have

• Experience with AI agents, chatbots or conversational commerce.
• Experience with HubSpot.
• Previously managed accounts with $20k-$100k ACV.

Success Metrics: First 6 Months

• Gross revenue retention and net revenue retention on your book.
• Expansion revenue closed.
• Every account with a documented ROI story (influenced revenue vs Manifest AI cost).