Account Manager

Airtel Business; Mathura; On-site; INR 600,000 - 900,000; Full time

Job summary

Airtel Business in Mathura is seeking an Account Manager to manage a portfolio of corporate clients, building strong relationships and identifying connectivity and technology solutions.

The role targets sales and revenue growth, requires presenting proposals, coordinating with internal teams for solution design and delivery, and ensuring customer satisfaction through renewals and retention. Local travel may be involved.

Qualifications

• Demonstrated experience in B2B sales or account management, preferably in telecom, connectivity, or technology solutions.
• Strong customer relationship management skills, including stakeholder engagement, negotiation, and conflict resolution.
• Ability to understand business needs and translate them into suitable products, services, and value propositions.
• Proficiency in using CRM tools, MS Office (Excel, PowerPoint, Word), and basic data analysis for forecasting and reporting.
• Excellent written and verbal communication skills, with the ability to deliver clear presentations and documentation.
• Proven track record of meeting or exceeding sales targets and managing multiple accounts or projects simultaneously.
• High level of ownership, attention to detail, and ability to work collaboratively with cross-functional teams.
• Bachelor’s degree in Business, Management, Engineering, or a related field; MBA or equivalent postgraduate qualification is an advantage.
• Knowledge of telecom products, ICT solutions, cloud, IoT, or enterprise connectivity will be beneficial.
• Willingness to work on-site in Mathura and travel locally for client visits as required.

Responsibilities

• Manage and grow a portfolio of business customers by building strong relationships and understanding their requirements.
• Recommend suitable connectivity and technology solutions and prepare and present proposals.
• Coordinate with internal teams for solution design and service delivery, and for renewals.
• Monitor account performance and customer satisfaction; maintain CRM records.
• Collaborate with sales, service, and operations to ensure timely implementation and long-term retention of key accounts.

Skills

B2B sales

CRM skills

Stakeholder engagement

Negotiation

Conflict resolution

Business acumen

Data analysis

Ownership

Cross-functional teamwork

Sales targets

Education

Bachelor’s degree in Business/Management/Engineering

MBA or postgraduate qualification (advantage)

Tools

CRM tools

MS Office

Job description

Company Description

Airtel Business is the B2B arm of Bharti Airtel and India’s leading provider of secure, reliable connectivity, technology, and communications solutions for organizations of all sizes. Its extensive network spans India, the US, Europe, Africa, the Middle East, Asia-Pacific, and SAARC, enabling support for diverse industries and business environments. Airtel Business offers tailored solutions that help customers drive digital transformation, enhance operational efficiency, and create better experiences for their end users. The organization is recognized as #1 in Connectivity, Cellular IoT, and CPaaS, and ranks among the top three providers in Data Centers. Joining Airtel Business means contributing to customers’ growth, innovation, and new revenue opportunities.

Role Description

The Account Manager role at Airtel Business is a full-time, on-site position based in Mathura. The Account Manager will manage and grow a portfolio of business customers by building strong relationships, understanding their requirements, and recommending suitable connectivity and technology solutions. Responsibilities include achieving sales and revenue targets, preparing and presenting proposals, coordinating with internal teams for solution design and service delivery, and monitoring account performance and customer satisfaction. The role also involves regular customer meetings, handling escalations, tracking market trends and competitor activities, and maintaining accurate records in CRM and reporting systems. The Account Manager will collaborate closely with sales, service, and operations teams to ensure timely implementation, renewals, and long-term retention of key accounts.

Qualifications

• Demonstrated experience in B2B sales or account management, preferably in telecom, connectivity, or technology solutions.
• Strong customer relationship management skills, including stakeholder engagement, negotiation, and conflict resolution.
• Ability to understand business needs and translate them into suitable products, services, and value propositions.
• Proficiency in using CRM tools, MS Office (Excel, PowerPoint, Word), and basic data analysis for forecasting and reporting.
• Excellent written and verbal communication skills, with the ability to deliver clear presentations and documentation.
• Proven track record of meeting or exceeding sales targets and managing multiple accounts or projects simultaneously.
• High level of ownership, attention to detail, and ability to work collaboratively with cross-functional teams.
• Bachelor’s degree in Business, Management, Engineering, or a related field; MBA or equivalent postgraduate qualification is an advantage.
• Knowledge of telecom products, ICT solutions, cloud, IoT, or enterprise connectivity will be beneficial.
• Willingness to work on-site in Mathura and travel locally for client visits as required.