Account manager (Masterbatch)

LyondellBasell group; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

LyondellBasell in Mumbai seeks an Account Manager to drive growth with existing customers and develop new accounts across the West region. You will represent the company, execute regional sales strategies, and enhance customer satisfaction while coordinating with marketing, technical service, and supply chain teams.

The role requires a chemical/polymer engineering background and an MBA, with at least six years in polymers or related chemicals, plus strong negotiation and communication skills.

Qualifications

• Minimum 6 years of experience in polymers, masterbatches, plastics, plastic packaging, and specialty chemicals, with a background in sales, marketing, or business management.
• Strong account management and relationship-building skills.
• Excellent negotiation, communication, and presentation skills.
• Willingness to relocate within the West region as required.

Responsibilities

• Develops and nurtures relationships with customers and identifies new opportunities.
• Identifies and develops new customers and pricing opportunities within approved guidelines.
• Coordinates and follows up on product information, offers, orders, and contracts in collaboration with support teams.
• Analyzes market trends and competition to inform strategic planning.
• Reports to build market intelligence and supports cross-functional teams.

Skills

Account management

Sales

Marketing

Business acumen

Customer relationships

Education

Chemical / Polymer Engineering

MBA

Job description

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Location:

Mumbai, IN, 400076

Division: Global APS

LyondellBasellis a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-yearlegacy that includes a Nobel Prize in Chemistry and our proprietaryMoReTecrecycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We'readdressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.

JOB LOCATION :

Location: Mumbai (with relocation flexibility across the West region as required)

Mobility Requirement: Candidates must be open to relocation within the West region, based on organizational needs.

BASIC FUNCTION

The role is an Account Manager and has the purpose to represent the company and business strategies, develop the sales growth at existing customers, develop new customers, increase total value creation, and improve customer satisfaction of LyondellBasell’s APS products at customers within a specific region in line with the defined business strategy.

RESPONSIBILITIES AND ACCOUNTABILITIES:

• Develops and nurtures relationshipswith customers, identifying newtrend-setters and establishing solidrelationships with them.
• Makes recommendations onpotential improvement of overallmarketing drive for the segment tothe Business Management.
• First information point for theprovision of know-how and datarelating to the products and themarket including but not limited forthose products coming from thestrategic marketing segment of theorganization.
• Identifies and develops newcustomers.
• Collecting and providing all pricingrelated information to assist BUimplementing a price policy in therelevant market and devises pricingtactics within specified guidelines.
• Assists BU’s drive for results andachievement of sales and pricingobjectives based on the price policyand specified guidelines at thecustomer in terms of contributionmargin, volume, customer share,cost management, bad debt andworking capital.
• Coordinates and follows-up allactivities with the customer as tonew opportunities, productinformation, offers, orders, contractsnegotiation and formulation,deliveries, invoice, credit terms,after sales service, claims, in closecooperation with the CustomerService Group.
• Efficiently customer management plan and reports to extract morevalue for LyondellBasell. Involvesthe CSR as a primary source ofinformation to build a marketintelligence report.Analyses and reports changes andnew developments in the marketconcerning competition, customers,new products and services, salesmethods and promotions.
• Develops strong relationships withkey stakeholders and builds aneffective network. Key stakeholdersinclude: Customers and internalinterfaces such as businessmanagement, quality, technicalservice, supply chain, customerservice, credit, tax, legal andfinancial services.
• To follow all company policy aboutProduct risk management. Work incollaboration with TS, Supply Chainin order to understand and avoid
  product risk. Follow directives andprocedures from LyondellbasellProduct Stewardship ManagerAPAC & AFMEI. Follow up of claims
  in guidance with the policy forproduct risk management

PERSON SPECIFICATION

Education:
University or college degree in Chemical / Polymer Engineering Or Plastic Technology, and MBA

Work Experience:
Minimum 6 years of experience in Polymers, Masterbatches, Plastics, Plastic Packaging, and Specialty Chemicals , with a background in sales, marketing, or business management.

• Drives Results: Consistently achieving results, even under tough circumstances.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Courage: Stepping up to address difficult issues, saying what needs to be said.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear
  understanding of the unique needs of different audiences.

Account Management - Develops strategic plan for the customer to outline the cross functional interaction at the
account to drive value in line with the business strategy

Negotiating - Can negotiate skillfully in tough situations with both internal and external groups. Can settle
differences with minimum “noise”. Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing.

Presentation and Communication Skills - Presents information in a simple way, clearly communicating the key
messages and engages the audience. Communicates openly and clearly. Simplifies complex issues where possible and share information freely

Product and Technical Knowledge - : Looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the customer. People management skills: Have experience of managing team in multinational companies.

Languages:

English and the main language of the region under the responsibility.