Account Manager (Enterprise Servicing Manager)

Sierra Ventures; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Loop is seeking Enterprise Servicing Executives (ESMs) to partner with HR leaders, ensuring smooth benefits delivery and exceptional employee experience. You will collaborate with Enterprise Account Managers to protect 100% logo retention and drive high net revenue retention for assigned accounts.

You will deliver white-glove service on enterprise accounts with ₹1Cr+ premiums, guiding HR teams through policy issuance, enrollments, claims handling, and app adoption.

Qualifications

• Past experience handling employee benefits policy issuance, endorsements, and claims.
• Strong attention to detail in enrollment and policy issuance processes.
• Excellent problem-solving, proactive in coordinating with internal teams and insurers/TPAs.
• Ability to manage multiple priorities, stay organized, and meet deadlines.

Responsibilities

• Seamless policy issuance – ensuring e-cards issued on time with zero errors.
• Coverage accuracy – run enrollments and HRMS integrations for timely coverage.
• Claims excellence – manage the 4Ds of claims to reduce HR friction.
• Hyper-responsive to HR – act as trusted partner for day-to-day benefits needs.
• Proactive employee support – respond to queries quickly with empathy.
• Product adoption – drive engagement with Loop app for claims and health services.
• Data-driven insights – monthly policy performance updates with trends and actions.

Skills

Retention focus

Problem solving

Prioritization & organization

Job description

About the role

At Loop, companies take pride in offering exceptional employee benefits, and Enterprise Servicing Executives (ESMs) are the heroes who ensure that benefits delivery is smooth, seamless, and hassle‑free for both HR teams and employees.

As an ESM, you will be the day‑to‑day partner for HR leaders, ensuring they have everything they need to champion Loop’s benefits within their organizations. Your success is measured by the success of your HR partners—making their lives easier and ensuring employees experience world‑class benefits.

You will work closely with Enterprise Account Managers (EAMs) to ensure 100% logo retention and 150% Net Revenue Retention (NRR) for your assigned accounts. Additionally, you will collaborate with Dedicated Claims Handlers and Operations Agents on enterprise accounts with a premium of ₹1Cr+ to provide white‑glove service.

This role is a launchpad for career growth, with a clear path toward becoming a Customer Success Manager (CSM) in Mid‑Market or Enterprise with your own portfolio and retention targets.

Key responsibilities

Account Servicing

• Seamless policy issuance – Ensuring e‑cards are issued on time, with zero errors.
• Coverage accuracy – Running enrollments and HRMS integrations to ensure all members are covered accurately and on time.
• Claims excellence – Managing the 4Ds of claims: documentation, delays, denials, deductions to reduce friction for HR teams.
• Being hyper‑responsive to HR – Acting as a trusted partner to HRs, ensuring all their day‑to‑day benefits needs are met quickly and effectively.
• Proactive employee support – Ensuring employee queries are handled with speed and empathy, creating a delightful experience.
• Product adoption – Driving engagement with the Loop mobile app, where employees can claim insurance, consult Loop’s in‑house doctors, and book diagnostic tests.
• Data‑driven insights – Delivering monthly updates on policy performance, identifying key trends, and providing strategic recommendations to HRs.

Collaboration & Account Expansion

• Working closely with Enterprise Account Managers (EAMs) to ensure 100% retention of assigned accounts.
• Collaborating with Dedicated Claims Handlers and Operations Agents on large enterprise accounts (₹1Cr+ premium) to deliver a high‑touch service experience.
• Identifying growth opportunities within accounts and sharing insights with the account team to drive upsell and cross‑sell initiatives.

Career Growth Path

This role is designed as a stepping stone to becoming a Customer Success Manager (CSM) in either Mid‑Market or Enterprise.

As an ESM, you will gain hands‑on experience in client servicing, retention strategies, and account expansion, eventually taking on a full revenue responsibility for your own portfolio.

Who we need

A champion of employee benefits

• Passionate about helping HR leaders succeed and earning their trust to become your champion
• Excellent problem‑solving skills – proactive in finding solutions with internal teams and insurers/TPAs.
• Ability to manage multiple priorities, stay organized, and meet deadlines.

Process and detail oriented

• Strong attention to detail and accuracy, especially in policy issuance, coverage enrollments, and claims handling.
• Past experience handling employee benefits policy issuance, endorsements, claims, analytics is required.

Collaborative and eager to learn

• Thrives in a collaborative environment, working closely with cross‑functional teams like Enterprise Account Managers, Claims Handlers, and Operations.
• Excited to launch industry‑leading technology like the Loop App, Enrolment Portals, in‑app claims submission, self‑serve endorsements tools for HR, and more.

Why join Loop?

• Impactful Role – Directly improve the benefits experience for thousands of employees.
• Career Growth – Clear path to becoming a CSM in Mid‑Market.
• Customer‑First Culture – Work with some of the best HR teams in India to elevate employee wellness.