Account Manager_Digital Marketing

Zeta Global; Hyderabad; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Zeta Global in Hyderabad, India, seeks a focused Client Success professional to manage US-based client accounts, drive platform adoption, and coordinate with cross-functional teams.

You will lead client meetings, translate requirements into actionable items, and conduct regular reviews to identify growth opportunities and optimize performance. Strong English communication and API/integration experience are essential.

Qualifications

• Strong communication, stakeholder management, analytical and logical reasoning skills.
• Hands-on exposure to Digital Marketing, Email Marketing, AdTech/SSP, HTML, data analysis, APIs/integrations.
• Experience with Jira and Salesforce.
• Excellent written and verbal English communication skills.
• Ability to manage multiple client accounts and priorities.

Responsibilities

• Manage multiple US-based client accounts and act as the primary point of contact.
• Build and maintain strong relationships with clients.
• Develop a strong understanding of client accounts and their business objectives
• Conduct regular client meetings to discuss requirements, priorities, and challenges, and ensure timely follow-up on action items
• Stay updated on newly launched product features and identify relevant opportunities for clients.
• Work closely with Product, Technical, Support, Sales, and Finance teams to resolve client queries.
• Translate client requirements into clear action items for internal teams to ensure requirements are well understood and addressed effectively.
• Conduct monthly business reviews with eligible clients to share account performance, key updates, insights, and optimization opportunities.
• Conduct monthly business reviews with eligible clients to evaluate account health, identify growth opportunities, and recommend strategies to improve performance.

Skills

Client Success

Account Management

SaaS platforms

Email Marketing

APIs & Integrations

Jira

Salesforce

English Communication

Stakeholder Management

Multi-account Management

Education

510 years of experience in US Client Success / Account Management

Tools

Jira

Salesforce

Job description

Roles & Responsibilities

The role focuses on managing client relationships, understanding business needs, driving platform adoption, and coordinating with cross-functional teams to deliver a strong client experience.

The ideal candidate should have strong communication, stakeholder management, analytical and logical reasoning skills, with hands-on exposure to Digital Marketing, Email Marketing, AdTech/SSP, HTML, data analysis, APIs/integrations, and tools such as Jira and Salesforce.

• Manage multiple US-based client accounts and act as the primary point of contact.
• Build and maintain strong relationships with clients.
• Develop a strong understanding of client accounts and their business objectives
• Conduct regular client meetings to discuss requirements, priorities, and challenges, and ensure timely follow-up on action items
• Stay updated on newly launched product features and identify relevant opportunities for clients.
• Work closely with Product, Technical, Support, Sales, and Finance teams to resolve client queries.
• Translate client requirements into clear action items for internal teams to ensure requirements are well understood and addressed effectively.
• Conduct monthly business reviews with eligible clients to share account performance, key updates, insights, and optimization opportunities.
• Conduct monthly business reviews with eligible clients to evaluate account health, identify growth opportunities, and recommend strategies to improve performance.

Education

• 510 years of experience in US Client Success / Account Management.

Preferred Skills

Shift:6pmto 3AM.

• 510 years of experience in US Client Success / Account Management.
• Experience working with SaaS / Email Marketing platforms.
• Good understanding of APIs and integrations.
• Experience with tools such as Jira and Salesforce.
• Excellent written and verbal English communication skills.
• Strong problem-solving and stakeholder management skills.
• Ability to manage multiple accounts and priorities.