Account Manager ( Client Success )

Webvillee Community; Indore District; Presencial; INR 400 000 - 700 000; Tempo integral

Resumo da oferta

Webvillee Community is seeking an Account Manager to build and maintain strong client relationships and ensure successful project delivery. You will be the primary client contact, coordinate with internal teams, and identify opportunities to enhance satisfaction and drive growth.

The role requires 2–4 years in account management or client servicing, with excellent communication and CRM proficiency, in a fast-paced environment.

Qualificações

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2–4 years of experience in Account Management, Client Servicing, or a similar role.
• Excellent communication and relationship management skills.

Responsabilidades

• Manage and maintain strong relationships with assigned clients.
• Act as the primary point of contact for client communication.
• Coordinate with internal teams to ensure timely project delivery.
• Understand client requirements and provide effective solutions.
• Track project progress and share regular updates with clients.
• Resolve client concerns and ensure high customer satisfaction.
• Identify opportunities to grow existing client accounts.
• Maintain accurate client records and prepare reports.

Conhecimentos

Excellent communication

Relationship management

Organizational skills

Problem-solving

CRM proficiency

Formação académica

Bachelor's degree in Business Administration, Marketing, or related field

Ferramentas

MS Office

CRM tools

Descrição da oferta de emprego

About Us

Founded in 2011, Webvillee specializes in delivering enterprise-grade software solutions that drive digital transformation. With expertise in design, innovation, and engineering, we provide scalable, long-term solutions tailored to enhance operational efficiency and customer experiences. Our proficiency in integrating advanced technologies, including cloud solutions and ERP/CRM systems, combined with our status as Salesforce and SAP-certified partner, ensures seamless operation efficiency . We allow businesses to focus on growth and strategy while we manage their technical complexities and improve the operation efficiencies.

About The Role

We are looking for a proactive and client-focused Account Manager to build and maintain strong client relationships while ensuring the successful delivery of projects. The ideal candidate will act as the primary point of contact for clients, collaborate with internal teams, address client requirements, and identify opportunities to enhance customer satisfaction and drive business growth.

Key Responsibilities

• Manage and maintain strong relationships with assigned clients.
• Act as the primary point of contact for client communication.
• Coordinate with internal teams to ensure timely project delivery.
• Understand client requirements and provide effective solutions.
• Track project progress and share regular updates with clients.
• Resolve client concerns and ensure high customer satisfaction.
• Identify opportunities to grow existing client accounts.
• Maintain accurate client records and prepare reports.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2–4 years of experience in Account Management, Client Servicing, or a similar role.
• Excellent communication and relationship management skills.
• Strong organizational and problem-solving abilities.
• Proficiency in MS Office and CRM tools.
• Ability to manage multiple clients in a fast-paced environment.