Account Manager, CE

MCM Midland Credit Management, Inc.; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

MCM Midland Credit Management, Inc. is seeking an Account Manager to work in Gurugram. This role involves ensuring Service Level Agreements are met and facilitating effective communication with customers and third parties.

The ideal candidate should hold a Bachelor’s degree, have at least one year of experience in an International VOICE process, and possess excellent communication and organizational skills. The role offers a full-time position in a dynamic environment.

Qualifications

• Minimum 1 year experience in International VOICE process required.
• Candidate should not be from Tech-support background.
• Experience in Collections/Non-Collections background is preferred.

Responsibilities

• Ensure Service Level Agreement parameters are met.
• Facilitate communication with customers and third parties.
• Maintain records on internal systems as needed.
• Provide professional service to stakeholders.
• Negotiate agreements on payments.

Skills

Negotiation skills

Excellent communication skills

Excellent organization and time management

Basic PC Skills

Education

Bachelor's degree

GCSE level in English & Maths

Job description

Responsibilities

• Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. (-15%)
• Facilitate verbal and written communication with customers and authorised third parties as required. (-10%)
• Maintain accurate records on the Company’s internal systems. (-10%)
• Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. (-10%)
• Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. (-10%)
• Provide an efficient professional service to both internal and external stakeholders at all times. (-10%)
• Provide support, cover, assistance and or guidance to other teams within support operations as required. (-10%)
• Use a variety of systems in addition to Cabot’s internal systems to obtain, utilise and process documentation relating to customers / authorised third parties. (-10%)

Qualifications

• Education Required: Bachelor’s degree.
• Experience Required: Minimum 1 year experience in International VOICE process.
• Candidate should be a Graduate; Candidates can be from UK/US.
• Collections/Non-Collections background.
• Candidate should not be from Tech-support background.
• Basic PC Skills.
• GCSE level in English & Maths.
• Good negotiation skills.
• Excellent communication skills (both written and verbal).
• Excellent organisation and time management skills.
• Ability to handle a varying and demanding workload.
• Ability to meet tight time deadlines.
• Preferred: Positive ‘can do’ attitude.
• Confident communicator.
• Intuitively empathetic.
• Seeks learning opportunity and self development.

Position Details

• Position Title: Account Manager, CE.
• Location: Gurgaon, Candor Tech Space IT.
• Sector: ITES SEZ, Category Operations Decision Science.
• Employment Type: Full time.