Account Manager - CE

Encore Capital Group; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Wellness initiatives

Tuition reimbursements

Leadership training

Job summary

Encore Capital Group seeks a Customer Support Consultant in Gurugram, India. This role focuses on providing professional customer service to internal and external stakeholders, while managing communications and maintaining records. Candidates should have at least 1 year of experience in an International VOICE process and possess Bachelor's degrees. The position emphasizes strong communication, negotiation, and organizational skills, with a commitment to fostering a positive work culture. Encore offers a supportive environment for employee development and career growth.

Qualifications

• Minimum 1 year experience in International VOICE process.
• Candidate should not be from Tech-support background.
• GCSE level in English & Maths.

Responsibilities

• Ensure Service Level Agreement parameters are met.
• Facilitate communication with customers and authorized third parties.
• Maintain accurate records on the Company’s internal systems.
• Negotiate agreements on payment or resolution of issues.
• Provide efficient professional service to stakeholders.

Skills

Communication skills (verbal and written)

Negotiation skills

Organization and time management skills

Basic PC Skills

Education

Bachelor's degree

Job description

Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function.

Responsibilities

• Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. (15%)
• Facilitate verbal and written communication with customers and authorized third parties as required. (10%)
• Maintain accurate records on the Company’s internal systems. (10%)
• Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. (10%)
• Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. (10%)
• Provide an efficient professional service to both internal and external stakeholders at all times. (10%)
• Provide support, cover, assistance and or guidance to other teams within support operations as required. (10%)
• Use a variety of systems in addition to Cabot’s internal systems to obtain, utilise and process documentation relating to customers / authorized third parties. (10%)

Education

Required: Bachelor; Any

Experience

Required: Minimum 1 year experience in International VOICE process. Candidate should be a Graduate. Required candidates can be from UK/US. Collections/Non-Collections background. Candidate should not be from Tech-support background (Non-hiring organizations- IYOGI/QUA). Basic PC Skills. GCSE level in English & Maths. Good negotiations skills. Excellent communication skills (both written and verbal). Excellent organisation and time management skills. Ability to handle a varying and demanding workload. Ability to meet tight time deadlines.

Preferred: Positive 'can do' attitude. Confident communicator. Intuitively empathetic. Seeks learning opportunity and self development.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an employee-first approach focused on supporting, developing, and recognizing you. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].