Account Manager

TravClan; New Delhi; On-site; INR 540,000 - 750,000; Full time

Benefits offered by this job

Salary ₹5.4 - 7.5 LPA

Fast career growth with fast apprais

Office in Connaught Place, Delhi

Work with founders

Job summary

TravClan, a B2B travel tech startup in India, seeks a dynamic community liaison to manage a network of 100-200 business accounts and educate members about TravClan.

You will work with the founders, drive engagement, handle escalations, and host country-wide events from Connaught Place, Delhi, with a culture of speed, ownership, and strong customer focus.

Qualifications

• Be Customer-Centric
• Enjoy speaking to clients on call
• Have high ownership to complete your work
• Be good at negotiating with suppliers
• Improve business acumen

Responsibilities

• Educate members about TravClan and manage 100-200 business accounts.
• Build a highly engaged community of business entrepreneurs/agents.
• Interface with finance, product, and marketing teams to build better processes, products, and reach.
• Healthy retention of agents while growing the volume of agents' business through TravClan
• Ensure customer delight while managing agents' grievances related to payments, services, products etc.
• Effectively managing feedback and escalations from customers and vendors.
• Host country-wide offline and online events & meet-ups of members from time to time.

Job description

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!

What is on Offer:

• Best Combination of Salary (₹5.4 - 7.5 LPA)
• Work with a young & passionate team to excel and make an impact
• Work closely with the founders
• Fast Career Growth with fast appraisals and fast salary increase
• Super passionate team with deep conviction which has stayed together during covid.
• Very high ownership role in a fast-paced environment
• Great Culture -> No hierarchy/politics nonsense guaranteed!

Growth Path:

• GM/Director - 35-50 LPA
• Head - 18-35 LPA
• Associate - 5-10 LPA

About us

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

• Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
• Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

What we are looking for:

• The sole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents.
• Educating members about TravClan and managing 100-200 business accounts.
• Working in close interface with the finance, product, and marketing team to build better processes, products, and reach, respectively.
• Healthy retention of agents while growing the volume of Agent's business through TravClan
• Ensuring customer delight while managing Agent's grievances related to payments, services, products etc.
• Effectively managing feedback and escalations from customers and vendors.
• Hosting country-wide offline and online events & meet‑ups of members from time to time.

Desired Candidate Profile

• Ethical, hardworking, and 'passionate about startups' mindset
• Excellent structured problem-solving ability
• Good understanding of different business verticals
• Disciplined & Process Oriented
• Presence of Mind
• Willing to learn more

Check if you fit in the role-

You Must-

• Be Customer-Centric
• Enjoy speaking to clients on call
• Have high ownership to complete your work
• Be good at negotiating with suppliers
• Improve business acumen

You Want to-

• Improve business acumen

This role is not ideal for someone who is-

• not comfortable with tight timelines/targets
• not disciplined to sit and work
• not good at resolving customer queries or escalations
• not comfortable with long working hours i.e. 10 - 12 hours daily
• not excited about working on Saturdays (6 days a week)
• Office Location- Connaught Place, Delhi
• Work Timings - You are considering joining a startup. Building anything of value takes time.
• Fast pace translates to fast growth and exciting responsibilities.