Account Manager

Kantar Group; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Kantar Group in India is seeking an Account Manager/Senior Account Manager to act as the liaison between clients and the agency, ensuring revenue and margin targets are met while delivering high-quality research solutions. You will lead client relationships, design and oversee research projects, manage project costs, and identify new business opportunities with guidance from senior leadership.

The role requires 4–8 years in client service, an MBA preferred, and proven ability to lead teams and

Qualifications

• 4–8 years of experience in Client Service; MBA preferred.
• Proven knowledge of market research: consumer/brand/retail, product testing, U&A, and pricing in FMCG/consumer durables.
• Proven skills in team management and leadership.
• Background and experience in P&L management; strong client relationships.

Responsibilities

• Develop and maintain relationships with identified clients, ensuring needs are met and service levels are high, in collaboration with the HCS/GAD.
• Own the management of revenue budgets for those clients in close collaboration with the HCS/GAD.
• Develop individual job costs, monitor costs to ensure profitability across projects.
• Identify and develop new business opportunities among existing clients and beyond with guidance from HCS/GAD.
• Lead and coach staff, conduct annual evaluations, and monitor progress of team members.
• Lead national special projects for cascade across the office.
• Design and execute high-quality research using appropriate tools and techniques to address client needs.
• Present findings to senior management with strategic analysis and recommendations, staying attuned to market dynamics.

Skills

Client service

Team leadership

P&L management

Analytical skills

Education

MBA

Job description

JOB TITLE - Account Manager/ Senior Account Manager

ROLE MISSION STATEMENT

The AM/SAM is a part of the Client Service team who would serve as an intermediary between the business and its clients, with responsibility for revenue & margin assurance & appropriate high levels of service to those clients. As a researcher, you will constantly provide sophisticated solutions to our clients, applying the highest standards of innovative, quantitative market research tools.

BRAND AND KANTAR STATEMENT

A leading research agency, we help clients to grow great brands and improve marketing efficiency by analyzing, interpreting, and understanding the world around us. At Kantar, our services include quantitative/qualitative solutions, neuroscience, brand equity, advertising, media, and digital effectiveness.

Join us and you’ll be part of 30,000 colleagues and 12 world-leading research, data, and insight brands at Kantar. At the heart of WPP, our unique consumer insight inspires clients to flourish in an extraordinary world.

KEY OUTCOMES STATEMENT

• Developing & maintaining relationships with their identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service, in collaboration with the HCS / GAD on those accounts
• Owning the management of revenue budgets set for those clients in close collaboration with the HCS / GAD
• Developing individual job costs, monitoring job costs throughout a project, and ensuring profitability
• Identifying & developing new business opportunities amongst existing clients and outside the existing client base with guidance from HCS / GAD
• Management of staff in his/her team, training and career development of staff, annual evaluations, identifying their needs and providing coaching, and monitoring of the progress of staff under their management
• Leading the national special projects for cascade across the entire office.
• Designing and executing high-quality research using the right tools and techniques to address client needs.
• Making presentations to senior / top management of reputed companies to come out with strategic analysis and recommendations and so, being conversant with the happenings in the economy, in general, and with respect to the sectors mentioned above.
• Ensuring solutions to the queries and managing client and internal stakeholder’s expectations to ensure adequate work-life balance for the team

CAPABILITIES STATEMENT

• At least 4 – 8 years of experience in Client Service, preferred degree – MBA
• Proven knowledge of market research: consumer research/brand research & retail research, specifically product testing, U&A, and pricing projects, especially in FMCG/ Consumer durables
• Proven skills in team management and leadership
• Background and experience in P&L management
• Demonstrated ability to build strong client relationships
• Strong analytical, presentation, and interpersonal communication skills

REWARDS STATEMENT

At Kantar, we have an integrated way of rewarding our people based on a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

APPLICATION STATEMENT

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in.