Account Manager

Kantar Group Limited; Gurugram District; On-site; INR 2,000,000 - 2,800,000; Full time

Job summary

Kantar Group Limited is seeking an Account Manager / Senior Account Manager to join the Client Service team in Gurgaon, India. The role acts as the bridge between the business and clients, ensuring revenue, margins, and high service levels through sophisticated market research solutions.

As a researcher, you will provide innovative quantitative market research insights, manage project costs, and lead a team to deliver high-quality research for FMCG/consumer durables clients, in collaboration

Qualifications

• 4–8 years of experience in Client Service; MBA preferred.
• Experience in market research: consumer, brand, retail, product testing, pricing in FMCG/Durables.
• Experience with quantitative research techniques and tools.
• Proven skills in leading teams and managing P&L.
• Strong client relationship-building abilities.

Responsibilities

• Develop and maintain relationships with identified clients and ensure high service levels.
• Own revenue budgets for clients in collaboration with leadership.
• Develop job costs, monitor profitability on projects.
• Identify and pursue new business opportunities within and beyond existing clients.
• Lead, train, and coach team members; oversee performance and development.

Skills

Client service

Relationship management

Market research

Team leadership

P&L management

Analytical skills

Education

MBA

Tools

Questionnaire design

Research planning

Job description

JOB TITLE - Account Manager / Senior Account Manager

The AM/SAM is a part of the Client Service team who would serve as an intermediary between the business and its clients, with responsibility for revenue & margin assurance & appropriate high levels of service to those clients. As a researcher, you will constantly provide sophisticated solutions to our clients, applying the highest standards of innovative, quantitative market research tools.

BRAND AND KANTAR STATEMENT

A leading research agency, we help clients to grow great brands and improve marketing efficiency by analyzing, interpreting, and understanding the world around us. At Kantar, our services include quantitative/qualitative solutions, neuroscience, brand equity, advertising, media, and digital effectiveness. Join us and you’ll be part of 30,000 colleagues and 12 world-leading research, data, and insight brands at Kantar. At the heart of WPP, our unique consumer insight inspires clients to flourish in an extraordinary world.

KEY OUTCOMES STATEMENT

• Developing & maintaining relationships with their identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service, in collaboration with the HCS / GAD on those accounts
• Owning the management of revenue budgets set for those clients in close collaboration with the HCS / GAD
• Developing individual job costs, monitoring job costs throughout a project, and ensuring profitability
• Identifying & developing new business opportunities amongst existing clients and outside the existing client base with guidance from HCS / GAD
• Management of staff in his/her team, training and career development of staff, annual evaluations, identifying their needs and providing coaching, and monitoring of the progress of staff under their management
• Leading the national special projects for cascade across the entire office.
• Designing and executing high-quality research using the right tools and techniques to address client needs.
• Making presentations to senior / top management of reputed companies to come out with strategic analysis and recommendations and so, being conversant with the happenings in the economy, in general, and with respect to the sectors mentioned above.
• Ensuring solutions to the queries and managing client and internal stakeholder’s expectations to ensure adequate work-life balance for the team

CAPABILITIES STATEMENT

• At least 4 – 8 years of experience in Client Service, preferred degree – MBA
• Proven knowledge of market research: consumer research/brand research & retail research, specifically product testing, U&A, and pricing projects, especially in FMCG/ Consumer durables
• Experience in quantitative research techniques & tools like questionnaire / research design / preparing a research execution plan etc.
• Proven skills in team management and leadership
• Background and experience in P&L management
• Demonstrated ability to build strong client relationships
• Strong analytical, presentation, and interpersonal communication skills

REWARDS STATEMENT

• At Kantar we have an integrated way of rewarding our people based on a simple, clear, and consistent set of principles.
• Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
• We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
• We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
• Kantar is the world’s leading data, insights and consulting company.
• We understand more about how people think, feel, shop, share, vote and view than anyone else.
• Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
• KANTAR Kantar is the world’s leading AI-native marketing data and analytics business and an indispensable brand partner to the world’s top companies.
• We combine the most meaningful attitudinal and behavioural data with deep expertise and advanced analytics to uncover how people think and act.
• We help clients understand what has happened and why and how to shape the marketing strategies that shape their future.

APPLICATION STATEMENT

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in.

Location Gurgaon, DLF Cyber Park, India

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Kantar is the world’s leading AI-native marketing data and analytics business and an indispensable brand partner to the world’s top companies.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company.

We understand more about how people think, feel, shop, share, vote and view than anyone else.

Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

We combine the most meaningful attitudinal and behavioural data with deep expertise and advanced analytics to uncover how people think and act.

We help clients understand what has happened and why and how to shape the marketing strategies that shape their future.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company.