Account Manager

Kantar; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Kantar Gurgaon is seeking an Account Manager / Senior Account Manager to bridge clients and the Client Service team, ensuring revenue margins and high service levels while delivering sophisticated market research solutions.

The role leads client relationships across FMCG sectors, designs and executes research, manages budgets, mentors staff, and identifies new business opportunities to drive growth.

Qualifications

• MBA preferred.
• 4–8 years experience in client service and market research.
• Strong analytical and presentation skills.

Responsibilities

• Develop and maintain relationships with identified clients, ensuring high levels of service and opportunities for growth.
• Own the management of revenue budgets for key accounts in collaboration with leadership.
• Design and execute high-quality research to address client needs and present strategic recommendations.

Skills

Market research

Client service

Team leadership

Budget management

Business development

Education

MBA

Job description

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Job Details

JOB TITLE - Account Manager/ Senior Account Manager

ROLE MISSION STATEMENT

The AM/SAM is a part of the Client Service team who would serve as an intermediary between the business and its clients, with responsibility for revenue margin assurance appropriate high levels of service to those clients. As a researcher, you will constantly provide sophisticated solutions to our clients, applying the highest standards of innovative, quantitative market research tools.

BRAND AND KANTAR STATEMENT

A leading research agency, we help clients to grow great brands and improve marketing efficiency by analyzing, interpreting, and understanding the world around us. At Kantar, our services include quantitative/qualitative solutions, neuroscience, brand equity, advertising, media, and digital effectiveness.

Join us and you'll be part of 30,000 colleagues and 12 world-leading research, data, and insight brands at Kantar. At the heart of WPP, our unique consumer insight inspires clients to flourish in an extraordinary world.

KEY OUTCOMES STATEMENT

• Developing maintaining relationships with their identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service, in collaboration with the HCS / GAD on those accounts
• Owning the management of revenue budgets set for those clients in close collaboration with the HCS / GAD
• Developing individual job costs, monitoring job costs throughout a project, and ensuring profitability
• Identifying developing new business opportunities amongst existing clients and outside the existing client base with guidance from HCS / GAD
• Management of staff in his/her team, training and career development of staff, annual evaluations, identifying their needs and providing coaching, and monitoring the progress of staff under their management
• Leading the national special projects for cascade across the entire office.
• Designing and executing high-quality research using the right tools and techniques to address client needs.
• Making presentations to senior / top management of reputed companies to come out with strategic analysis and recommendations and so, being conversant with the happenings in the economy, in general, and with respect to the sectors mentioned above.
• Ensuring solutions to the queries and managing client and internal stakeholders expectations to ensure adequate work-life balance for the team

CAPABILITIES STATEMENT

• At least 4 8 years of experience in Client Service, preferred degree MBA
• Proven knowledge of market research: consumer research/brand research retail research, specifically product testing, UA, and pricing projects, especially in FMCG/ Consumer durables
• Experience in quantitative research techniques tools like questionnaire / research design / preparing a research execution plan etc.
• Proven skills in team management and leadership
• Background and experience in PL management
• Demonstrated ability to build strong client relationships
• Strong analytical, presentation, and interpersonal communication skills

REWARDS STATEMENT

At Kantar, we have an integrated way of rewarding our people based on a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Location

Gurgaon, DLF Cyber Park India

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the worlds leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the worlds leading organisations succeed and grow.