Senior Account Manager

Kantar; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kantar Bangalore is seeking an Account Manager/Senior Account Manager to bridge the client service team and clients, ensuring high standards of service and revenue margin assurance through sophisticated, quantitative market research.

You will lead client engagements for FMCG/consumer durables, manage project costs, identify growth opportunities, and oversee a team with strong analytical and presentation skills.

Qualifications

• At least 4–8 years of experience in Client Service, MBA preferred.
• Proven knowledge of market research: consumer/brand/retail, esp. FMCG.
• Experience in quantitative research techniques: questionnaire, research design, execution plan.
• Proven skills in team management and leadership.
• Background and experience in P&L management.
• Demonstrated ability to build strong client relationships.
• Strong analytical, presentation, and interpersonal communication skills.

Responsibilities

• Develop and maintain relationships with identified clients, ensuring high service levels.
• Own revenue budgets for these clients in collaboration with leadership.
• Develop job costs, monitor profitability across projects.
• Identify new business opportunities within existing clients and beyond.
• Manage and coach staff, with annual evaluations and development plans.
• Lead national special projects across the office.
• Design and execute high-quality research addressing client needs.
• Present strategic analyses and recommendations to senior management.
• Manage client and internal stakeholder expectations and work-life balance.

Skills

Client Service

Market Research

Quantitative Research

Team Leadership

P&L Management

Client Relationships

Analytical Skills

Education

MBA

Job description

Job Title

Account Manager/ Senior Account Manager

Role Mission Statement

The AM/SAM is a part of the Client Service team who would serve as an intermediary between the business and its clients, with responsibility for revenue margin assurance appropriate high levels of service to those clients. As a researcher, you will constantly provide sophisticated solutions to our clients, applying the highest standards of innovative, quantitative market research tools.

Brand and Kantar Statement

A leading research agency, we help clients to grow great brands and improve marketing efficiency by analyzing, interpreting, and understanding the world around us. At Kantar, our services include quantitative/qualitative solutions, neuroscience, brand equity, advertising, media, and digital effectiveness.

Join us and youll be part of 30,000 colleagues and 12 world-leading research, data, and insight brands at Kantar. At the heart of WPP, our unique consumer insight inspires clients to flourish in an extraordinary world.

Key Outcomes

• Developing maintaining relationships with their identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service, in collaboration with the HCS / GAD on those accounts
• Owning the management of revenue budgets set for those clients in close collaboration with the HCS / GAD
• Developing individual job costs, monitoring job costs throughout a project, and ensuring profitability
• Identifying developing new business opportunities amongst existing clients and outside the existing client base with guidance from HCS / GAD
• Management of staff in his/her team, training and career development of staff, annual evaluations, identifying their needs and providing coaching, and monitoring of the progress of staff under their management
• Leading the national special projects for cascade across the entire office.
• Designing and executing high-quality research using the right tools and techniques to address client needs.
• Making presentations to senior / top management of reputed companies to come out with strategic analysis and recommendations and so, being conversant with the happenings in the economy, in general, and with respect to the sectors mentioned above.
• Ensuring solutions to the queries and managing client and internal stakeholders expectations to ensure adequate work-life balance for the team

Capabilities

• At least 4 8 years of experience in Client Service, preferred degree MBA
• Proven knowledge of market research: consumer research/brand research retail research, specifically product testing, UA, and pricing projects, especially in FMCG/ Consumer durables
• Experience in quantitative research techniques tools like questionnaire / research design / preparing a research execution plan etc.
• Proven skills in team management and leadership
• Background and experience in PL management
• Demonstrated ability to build strong client relationships
• Strong analytical, presentation, and interpersonal communication skills

Rewards Statement

At Kantar, we have an integrated way of rewarding our people based on a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Location

Bangalore, Prestige Technology ParkIndia

Equality and Diversity Statements

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well beingis taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Company Description

Kantar is the worlds leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantars 30,000 people help the worlds leading organisations succeed and grow.