Account Manager

Confidential Jobs; Bengaluru; Hybrid; INR 1,500,000 - 2,200,000; Full time

Job summary

Confidential Jobs in Bengaluru, India, is seeking an experienced Customer Success/Account Management professional to lead mid-market onboarding and ongoing success. You will partner with product, design, and engineering to translate business needs into actionable workflows and scalable configurations.

The ideal candidate has 6+ years in SaaS, strong Salesforce experience, and the ability to work US time zones. Hybrid work model: 2 days per week (Tuesday, Thursday).

Qualifications

• 6+ years in Account Management / Implementation / Customer Success for mid-market customers.
• Hands-on experience supporting customers across global markets, especially North America.
• Strong stakeholder management and customer communication skills.
• Conceptual understanding of SaaS architecture and APIs.
• Prior experience with Salesforce CRM.
• Strong analytical and structured problem-solving ability.
• Ability to understand functional domains like billing, revenue recognition, receivables.
• Entrepreneurial mindset with high ownership and bias for action.
• Willingness to work US time zones (~4:30 am IST) on weekdays (Mon-Fri).
• Self-motivated, proactive, and comfortable operating with minimal supervision.
• Not taking yourself too seriously.

Responsibilities

• Own onboarding and post-go-live success for mid-market customers.
• Lead pilots and implementations, ensuring onboarding within 3–8 weeks.
• Translate complex business requirements into structured workflows and setups.
• Own delivery timelines and customer communication from kickoff to go-live.
• Track progress, flag risks early, and ensure milestones land on time.
• Run weekly status checkpoints with customer stakeholders.
• Manage senior stakeholders including CTOs, CFOs, and CEOs.
• Create customer-specific onboarding and configuration documentation.
• Contribute to internal wikis, enablement material, and product documentation.

Skills

Account Management

Customer Success

SaaS

Tools

Salesforce CRM

Job description

The company is an AI-native revenue automation platform built to handle real-world complexity.

It sits between your CRM and ERP, automating everything in between: billing, revenue recognition, collections, usage metering, and analytics. Across any pricing model, any entity structure, any currency.

Funding

We raised $15M in Series A funding in April 2026, led by Susquehanna Venture Capital, Bessemer Venture Partners, Shine Capital, and Rho, with participation from Rocketship, J-Ventures, Future Back Ventures by Bain & Company, and Converge.

The funding is being used to expand our Agents Marketplace and scale operations, not headcount.

About this role:

If you are expecting a working playbook that you can execute upon, this company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

As the new hire in this role, you'll be the voice of the customer in the company and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You’ll be responsible for converting, onboarding, managing, and proactively driving success for mid-market customers.

Implementation & Account Ownership

• Own onboarding and post-go-live success for mid-market customers with $50K+ average deal sizes.
• Understand customer billing models and configure contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementations, ensuring successful onboarding within 3–8 weeks.
• Translate complex business requirements into structured workflows and setups.

Project Management

• Own delivery timelines and customer communication from kickoff to go-live.
• Track progress, flag risks early, and ensure milestones land on time without follow-ups.
• Run weekly status checkpoints with customer stakeholders.

Stakeholder Management & Escalation

• Manage senior stakeholders including CTOs, CFOs, and CEOs.
• Act as the voice of the customer internally, sharing structured feedback with Product and Engineering.
• Create clear handoff documentation and elevate issues when needed, driving them to closure.

Documentation & Enablement

• Create customer-specific onboarding and configuration documentation.
• Contribute to internal wikis, enablement material, and product documentation.
• Communicate clearly - simple enough for CXOs, detailed enough for technical teams.
• 6+ years of experience in Account Management / Implementation / Customer Success for mid-market customers
• Hands-on experience supporting customers across global markets, especially North America
• Strong stakeholder management and customer communication skills
• Conceptual understanding of SaaS architecture and APIs
• Prior experience with Salesforce CRM
• Strong analytical skills and structured problem-solving ability
• Ability to understand functional domains like billing, revenue recognition, receivables
• Entrepreneurial mindset with high ownership and bias for action
• Willingness to work US time zones (~4:30 am IST) on weekdays (Mon-Fri)
• Self-motivated, proactive, and comfortable operating with minimal supervision
• Not taking yourself too seriously

Location:

• Hybrid - 2 days per week (Tuesday, Thursday)