Account Installation Senior Representative

cigna; Bengaluru; On-site; INR 893,000 - 1,562,000; Full time

Job summary

The Cigna Group in Bengaluru seeks a Back Office Operations Senior Analyst (Band 2) to deliver accurate, timely processing across Claims/Adjustments, Eligibility, Administration, and Client Onboarding. You will handle higher-complexity cases and guide colleagues to maintain high standards of accuracy and compliance.

You will act as an escalation point for Band 1 analysts, helping drive quality, consistency, and operational excellence while supporting continuous improvement and strong service

Qualifications

• Back Office Operations Senior Analyst responsible for processing across multiple functions.
• Role involves guidance to colleagues and escalation for Band 1 analysts.
• Focus on accuracy, compliance and quality in service outcomes.

Responsibilities

• Handle higher-complexity cases in Claims/Adjustments, Eligibility, Administration, and onboarding support.
• Support workflow management and contribute to continuous improvement initiatives.
• Act as escalation point for Band 1 analysts and provide process guidance.
• Ensure work is completed correctly the first time and maintain strong service metrics.

Job description

As a Back Office Operations Senior Analyst (Band 2), you will play a critical role in delivering accurate, timely, and high-quality operational processing across your function (e.g., Claims/Adjustments, Eligibility, Administration, Customer Service Support, Onboarding Client Setup and Subrogration).

You will handle higher-complexity cases, support workflow management, provide guidance to colleagues, and help drive quality, accuracy, and operational consistency. Acting as a reliable escalation point for Band 1 analysts, you contribute directly to operational excellence by applying deeper process knowledge, problem-solving capability, and proactive risk identification.

This role keeps operations running smoothly by ensuring work is completed right the first time, supporting continuous improvement, and helping maintain control, compliance, and strong service outcomes.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.