Account Engagement Lead

Carrier; Gurugram District; On-site; INR 3,000,000 - 5,400,000; Full time

Benefits offered by this job

Health insurance

Flexible schedules and leave policy

Employee Assistance Program

Job summary

Carrier Global Corporation is seeking an Account Engagement Lead in Gurgaon to drive multi-site AIoT programs, build strong executive-level client relationships, and oversee budgets and SAP transactions. This full-time role requires coordinating with clients and internal teams to deliver complex projects across regions.

The ideal candidate will have 4–7 years of relevant experience, an engineering degree, and proven abilities in communication, stakeholder management, and SAP familiarity.

Qualifications

• 4–7 years of experience in a similar domain.
• Engineering degree required.
• Strong communication and stakeholder management abilities.
• Familiarity with SAP.

Responsibilities

• Lead multi-site, multi-year AIoT managed services programs with clients and internal stakeholders.
• Drive promoter-level NPS, ensuring renewals and account growth.
• Manage accounts through governance framework including quarterly business reviews.
• Understand client requirements, create detailed project plans and track progress.
• Oversee budget creation and SAP-related operational processes.

Skills

Clear communication

Stakeholder management

Executive-level interaction

Education

Engineering degree

Tools

SAP

Job description

Job Title - Account Engagement Lead

Preferred Location - Gurgaon

Full time/Part Time - Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Job responsibilities: Would be closely working with client to understand their requirement, make detailed projects plans understand the technical scope of work, tracking the progress of the project and reporting the deviations to the management.

Role Responsibilities

• Lead multi-site, multi-year AIoT managed services programs in collaboration with external clients and internal stakeholders.
• Drive promoter-level NPS scores for assigned accounts, ensuring successful renewals and account growth.
• Manage accounts through a structured governance framework, including quarterly business reviews (QBRs) with program sponsors.
• Would be closely working with client to understand their requirement, make detailed projects plans understand the technical scope of work, tracking the progress of the project and reporting the deviations to the management.
• Oversee budget creation and handle operational processes such as SAP transactions for material shipment, sales order (SO) creation, etc.

Role Purpose

This role is designed to lead and contribute to international AIoT initiatives, working at the intersection of data science, energy management, HVAC systems, and advanced AIoT technologies. As a highly visible role within the organization, it offers significant career development potential, enabling the individual to influence strategic outcomes and build expertise in cutting‑edge AIoT applications across diverse markets.

Education

Any Engineering Degree

Experience

4- 7 years' experience in similar domain

Skills

• Strong communication and stakeholder management abilities.
• Demonstrated effectiveness at the executive level.
• Familiarity with SAP

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules and leave Policy
• Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Program.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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