Account Director

Dentsu India; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Dentsu India is seeking an Account Director to lead client relationships and drive P&L across B2B accounts. You will integrate strategy, creative and execution across the Dentsu B2B network, acting as a trusted advisor to senior client stakeholders.

You will build and mentor teams, expand opportunities, and ensure delivery excellence while maintaining a strong focus on commercial growth and client satisfaction in a fast-paced, globally connected environment.

Qualifications

• Graduate or postgraduate degree in business management or related field.
• Minimum 10+ years of client relationship management experience, with 3+ years in B2B contexts.
• Proven ability to solve B2B client problems end to end and manage senior stakeholder engagements.
• Strong communication and interpersonal skills with a client‑facing mindset.
• Ability to create and manage complex account plans with clear, concise communication.

Responsibilities

• Act as the Client Lead — single point of accountability for the account.
• Develop and nurture relationships across business, sales, and marketing.
• Deliver targeted P&L across the account portfolio.
• Translate client business objectives into effective solutions.
• Identify and pitch opportunities to expand the client relationship.
• Lead end-to-end lifecycle of client engagements with internal teams.
• Manage and mentor Account Managers and Executives.
• Drive revenue growth through account expansion and QA adherence.
• Collaborate with the global Dentsu network to leverage best practices.

Skills

Leadership

Commercial sense

Problem-solving

Client relationships

Communication skills

Analytical thinking

Organization

Data-driven decisions

Excel

PowerPoint

Education

Graduate / Post-graduate in Business Management or related field

Tools

Excel

PowerPoint

Job description

Dentsu B2B is a specialist B2B marketing practice within the global Dentsu network, with a track record spanning over 20 years. We partner with leading enterprise and B2B brands across India, APAC, UK, and US markets to solve their most complex business, marketing, and growth challenges — end to end, from strategic concept through to flawless delivery.

Dentsu B2B is recognised as the #1 Global B2B Marketing Agency (2025, B2B Marketing's Global Agency Benchmarking Report), working with some of the world's best B2B clientele. We bring together best-in-class tools, platforms, and capabilities, and a team of excellent B2B talent across markets, to deliver integrated solutions that go beyond any single discipline.

Job Description

We are looking for a highly qualified Account Director to take on the role of Client Lead — the single point of accountability for solving a client's B2B business problems, whatever form they take. The AD is not a specialist in one narrow service; s/he is expected to understand a client's business, sales, and marketing objectives holistically, and to bring together the right mix of strategy, creative, and execution capabilities from across Dentsu B2B to solve it — from concept to delivery.

The AD will own P&L responsibility for their account group, lead the professional development of their team, and build senior relationships with client stakeholders across business, sales, and marketing functions. The AD is expected to operate as a true consultant and partner to the client — proactively identifying problems, shaping solutions, and expanding the scope of the relationship over time.

Key Attributes-

Leadership – The AD will, through leadership of the account, earn the trust and respect of the client, their team, and other stakeholders across the client's business, sales, and marketing functions. The AD develops the vision for the account and ensures client satisfaction is maximised across every engagement. Industry commentary and thought leadership in B2B marketing is expected.

Commercial Sense – The AD understands the financial dynamics of each client arrangement and identifies opportunities to grow agency revenue by expanding the scope of work and solving a broader set of client problems.

Problem-Solving Orientation – The AD approaches every client challenge as a business problem first, and a marketing/media problem second — bringing structured thinking from concept through to delivery.

Specific Responsibilities

• Act as the Client Lead — the single point of accountability for the account
• Create and foster client relationships across business, sales, and marketing stakeholders
• Deliver targeted P&L across the account portfolio
• Understand and translate client's business, sales, and marketing objectives into effective solutions
• Proactively identify and pitch new opportunities that expand the client relationship
• Lead the concept-to-delivery lifecycle of client engagements, partnering with internal specialist teams as needed
• Manage team — Account Managers and Account Executives
• Train and develop junior staff members
• Drive opportunities for additional revenue through account growthBudgeting and account planning
• Adherence to QA processes
• Other duties as required by Management

Qualifications and Skills

• Graduate / post-graduate in Business Management or related field
• Overall 10+ years' experience in client relationship management, with at least 3 years of dedicated B2B experience
• Proven ability to solve B2B client problems end to end — from concept through to delivery
• Successful track record of building relationships and managing engagements with senior business, sales, and marketing executives
• Strong customer service outlook with excellent communication and interpersonal skills
• Ability to quickly gain in-depth knowledge of customers' needs, requirements, and organisational structures
• Strong business, technical, and problem-solving skills
• Highly organised, with demonstrated ability to create and manage complex account plans, communicated in a straight-talking, open, and easily digestible manner
• Proven capacity to use analytics to drive optimisation and decision-making
• Advanced Excel & PowerPoint skills and relevant industry measurement tools
• Professional maturity, integrity, discipline, and a positive attitude

Key Relationships

Senior client stakeholders across Business, Sales, and Marketing functions; the Dentsu global network.