Account/Delivery Manager (Recruitment)_V

Acesoft Labs; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Acesoft Labs in Bengaluru (Marathahalli) is hiring a Delivery Manager (Staffing) for a work-from-office role. Immediate to 15 days notice. You will lead a team of recruiters and delivery staff to fulfill client staffing needs and deliver quality hires.

The role emphasizes client relationship management, staffing lifecycle oversight, and KPI tracking across time-to-fill, cost-per-hire, and quality of hire.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Masters degree is a plus.

Responsibilities

• Act as the primary point of contact for clients regarding staffing needs and delivery updates.
• Lead and manage a team of recruiters, coordinators, and other delivery personnel.
• Oversee the recruitment lifecycle, including sourcing, screening, interviewing, and onboarding candidates.
• Monitor KPIs such as time-to-fill, cost-per-hire, and quality of hire.
• Address and resolve delivery challenges, such as client escalations or candidate dropouts.

Skills

Leadership

Communication

ATS proficiency

Analytics

Multi-client management

Problem solving

Education

Bachelor’s degree

Master’s degree a plus

Tools

ATS

Job description

Delivery Manager (Staffing)

Location - Marathahalli

Work Mode - WFO (5 days a week)

Role Type - FTE

Notice Period - Immediate to 15 days(max)

Key Responsibilities:

Client Engagement:

• Act as the primary point of contact for clients regarding staffing needs and delivery updates.
• Develop strong relationships with clients to understand their business objectives and workforce requirements.
• Ensure timely communication of progress, challenges, and solutions to clients.

Team Management:

• Lead and manage a team of recruiters, coordinators, and other delivery personnel.
• Set performance expectations, provide regular feedback, and conduct performance reviews.
• Mentor and train team members to enhance their skills and productivity.

Staffing Delivery:

• Oversee the recruitment lifecycle, including sourcing, screening, interviewing, and onboarding candidates.
• Ensure timely and accurate fulfillment of client staffing requirements.
• Monitor and manage key performance indicators (KPIs) such as time-to-fill, cost-per-hire, and quality of hire.
• Address and resolve delivery challenges, such as candidate dropouts, delays, or client escalations.

Qualifications:

Education:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• A masters degree is a plus.

Experience:

• 6+ years of experience in staffing, recruitment, or human resources.
• 2+ years in a leadership or managerial role within a staffing or talent acquisition environment.
• Experience managing client relationships and delivering on complex staffing requirements.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in applicant tracking systems (ATS) and other HR technologies.
• Analytical skills to track performance metrics and drive improvements.
• Ability to handle multiple clients and projects simultaneously.
• Problem-solving and decision-making expertise.

Key Competencies:

• Client-centric mindset.
• Results-oriented approach.
• Adaptability to changing priorities and business needs.
• Strong organizational and time-management skills.
• High degree of professionalism and confidentiality.