Accenture Walk-in Drive Jobs 2026 | Hiring Freshers for Customer Support

Freshers Recruitment; Mumbai; On-site; INR 320,000 - 520,000; Full time

Benefits offered by this job

Two-way cab facility

Job summary

Accenture in Mumbai is hosting a walk-in drive for Customer Support – International Voice & Chat Process. Openings are for candidates with 0–7 years of experience, with 12th pass or graduates eligible, and the walk-in on 29 September 2026.

Selected candidates will handle inbound calls and chats from business customers, assist with billing, product support, and upselling. The role requires strong communication, CRM familiarity, and readiness for UK/US night shifts from office.

Qualifications

• Candidates with 0–7 years of experience in customer service, inbound sales, or related roles.
• Qualification: Any Graduation or 12th standard completed.
• HSC/12th-pass candidates with at least 1 year of relevant experience are also eligible.

Responsibilities

• Handle inbound voice calls and chats from business customers.
• Assist customers with billing and payment questions.
• Provide product and service support and resolve issues.
• Assist with handset and device-related queries.
• Address retail-related inquiries and upsell opportunities.
• Update customer data in CRM accurately.
• Maintain professional, customer-friendly service.

Skills

Customer service

Inbound sales

Business support

Verbal communication

CRM familiarity

Upselling

Cross-selling

Multi-tasking

Attention to detail

Fast-paced environment

Education

Any Graduation / 12th

Tools

CRM systems

Call-handling systems

Job description

Accenture Walk-in Drive Jobs 2026 | Hiring Freshers for Customer Support

Deploy Enterprise Cloud

Accenture is conducting a walk-in recruitment drive for Customer Support roles in Mumbai. Candidates who have completed 12th/HSC or any graduation can apply, depending on the experience requirements.

This opportunity is suitable for candidates with 1 to 7 years of experience in customer service, inbound sales, voice processes, or similar support roles. The walk-in interview is scheduled for 29 September 2026 in Mumbai.

If you are looking for a customer support job with a well-known company, you can attend the interview directly on the mentioned date. The complete eligibility criteria, job responsibilities, and walk-in details are provided below.

Accenture Walk-in Drive Jobs 2026 Details

Company Accenture

Job Role Customer Support – International Voice & Chat Process

Job Category Walk-in Drive

Qualification Any Graduation / 12th

Experience 0–7 Years*

Salary/CTC Best in Industry

Number of Openings 100

Job Location Mumbai

Interview Location Mumbai

Walk-in Date 29 September 2026

Eligibility Criteria

• *The detailed role information specifies 1–7 years of experience, with HSC candidates requiring 1 year of experience.
• Candidates who have completed any graduation can apply. HSC/12th-pass candidates with at least 1 year of relevant experience are also eligible.

The detailed requirement mentions 1 to 7 years of experience, preferably in customer service, inbound sales, business support, or a related contact-centre role.

Required Skills

Candidates applying for the International Voice & Chat Process should ideally have:

• Experience in customer service, inbound sales, or business support.
• Previous experience handling inbound calls in a contact-centre environment is an advantage.
• Basic familiarity with CRM and call-handling systems.
• Strong verbal communication skills and a professional telephone manner.
• Good customer-handling skills and the ability to build a positive relationship with business customers.
• An understanding of sales and customer-retention opportunities.
• The ability to handle multiple tasks, including calls, system navigation, and documentation.
• Good attention to detail while maintaining customer information.
• The ability to work comfortably in a fast-paced and target-oriented environment.

Roles and Responsibilities

Selected candidates will be responsible for handling inbound calls and chats from business customers and helping them with different types of queries.

• Handling inbound voice calls and chats from business customers.
• Assisting customers with billing and payment-related questions.
• Providing support for products and services.
• Helping customers with handset and device-related issues.
• Handling retail-related queries.
• Understanding customer problems and providing suitable solutions as quickly as possible.
• Identifying opportunities for upselling and cross-selling.
• Recommending relevant products and services based on customer requirements.
• Updating customer information and interaction details accurately in CRM systems.
• Maintaining a professional and customer-friendly service experience.

Shift Timings and Work Details

• Shift: UK/US night shifts
• Working Hours: 24×7 rotational shifts
• Weekly Off: Rotational
• Work Mode: Work from Office
• Transportation: Two-way cab facility is available.
• Cab Eligibility: The pickup and drop location should fall within Accenture’s transportation boundary.

About the Customer Support Role

As a Business Inbound Voice/Chat Agent, you will be one of the primary points of contact for business customers. The role involves answering calls and chats, understanding customer requirements, resolving issues, and providing support related to accounts, billing, products, and services.

Apart from customer support, the role may also involve identifying suitable opportunities for additional products or services. This means candidates should be comfortable with both customer service and sales-oriented conversations.

FAQs for Accenture Walk-in Drive 2026

1. What is the Accenture Walk-in Drive 2026 for?

Accenture is hiring candidates for a Customer Support role involving international voice and chat processes.

2. Who can apply for the Accenture Customer Support role?

Candidates with any graduation can apply. HSC/12th-pass candidates can also apply if they have at least 1 year of relevant experience.

3. What is the experience required for this role?

The detailed job requirements mention 1 to 7 years of experience in areas such as customer service, inbound sales, business support, or related roles.

4. When is the Accenture walk-in interview?

The walk-in interview is scheduled for 29 September 2026, from 11:00 AM to 4:000 PM.

5. Where is the Accenture walk-in interview being conducted?

The job and walk-in location is Mumbai.

6. Is transportation provided for this Accenture role?

Yes. A two-way cab facility is provided, subject to the candidate’s pickup and drop location being within Accenture’s transportation boundary.