4578084-Assistant Manager

EXL Talent Acquisition Team; Bengaluru; Hybrid; INR 240,000 - 320,000; Full time

Job summary

Horizon Services Inc. seeks a skilled Desktop Support Level 2 to manage on-site and remote support across multiple site networks. You will handle Azure, O365, desktop, server, network, and mobile device support with minimal supervision.

The ideal candidate has 5+ years in desktop technical support, strong Office 365 expertise, and solid hardware troubleshooting skills. This role offers a hybrid work arrangement with opportunities for growth within the IT team.

Qualifications

• 5+ years of Desktop Technical Support or related experience.
• Provides support to end users with an enthusiastic attitude to analysis, troubleshooting and resolving issues to customer satisfaction.
• Experience with Office 365 Administration and support.
• Ability to troubleshoot and configure hardware such as printers, laptops, etc.
• Confident with client-facing activity and troubleshooting of listed technologies.

Responsibilities

• Time management and professionalism; provide positive customer experience.
• Demonstrated ability to work in a team, both independently and collaboratively.
• Able to execute and thrive in stressful situations.

Skills

Office 365 Administration

Desktop Support

Troubleshooting

Hardware Support

Remote Support

Azure Support

Entra ID / Identity

O365 Administration and support

Intune Device Management

Education

Bachelor’s degree

Associate’s degree

Tools

Solarwinds

Kaseya

RMM

Intune

AutoPilot

Job description

Desktop ;Support ;Level ;2 ;The ;Ideal ;Candidate:

The ;Ideal ;Candidate:The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. This person is expected to be a significant contributor to the helpdesk team.

Job ;Brief:

Reporting ;to ;the ;IT ;Manager, ;the ;Desktop ;Support ;Level ;2 ;is ;responsible ;for ;on-site ;and ;remote ;management support of multiple site networks of various sizes and levels of complexity. This position requires handling a full range of ;tasks, ;including ;Azure ;support, O365, desktop, server, ;network, and ;mobile ;device ;support. ;The Engineer must provide superior service with limited to no supervision consistently.

Required ;Skills:

5+ ;years ;of ;Desktop ;Technical ;Support or ;related ;experience.Provides ;support ;to end ;users ;with ;an ;enthusiastic ;attitude to ;an ;analysis, ;troubleshoot ;and ;resolve issues to customer's satisfaction.Good ;understanding ;Office ;365 ;Administration ;and ;support.Experience ;with ;Office ;365 ;and ;Microsoft's ;Software/Applications.Ability ;to ;troubleshoot ;and ;configure ;hardware ;such ;as ;printers, ;laptops, ;etc.Confident ;and ;comfortable ;with ;client ;facing ;activityManagement ;and/or ;troubleshooting ;of ;the ;following ;technologies:SolarwindsKaseya ;RMMHardware ;Support:HeadsetsDocks/Monitors/etc. ;O365 ;Administration ;and ;supportUser ;Management (Entra ;ID)Exchange ;ManagementIntune ;Device ;Management (AutoPilot/Lost ;Mode/Etc.) ;Windows ;10 and ;11 ;SupportBasic – Advanced troubleshootingDrivers/OS ;Corruption, ;etc. Mobile ;Device ;SupportiOS ;troubleshootingHardware ;troubleshootingVerizon/T-Mobile ;Portal

Bonus Skills:

Patch ManagementPowerShell8x8 ;Phone ;SystemAzure ;Cloud ;ResourcesFilesVPNCertifications ;such ;as ;CompTIA ;A+, ;Microsoft ;Certifications, ;Cisco ;Certifications, ;etc.Experience with LAN/WAN, Routers, WIFI (WAPS), Firewalls, Switches, VPN, SDWAN, Access Points, Citrix, VoIP, etc. ;

Job ;Responsibilities:

Time ;ManagementProfessionalismMust ;be ;detail-oriented ;and ;motivated ;to ;provide ;a ;positive ;customer ;experience.Possess ;a ;strong ;desire ;to ;know ;"how" ;and ;"why" ;things ;work, ;inclined ;toward ;sustainable ;and ;manageable solutions.Have ;self-awareness ;of ;strengths and ;opportunities, ;ability ;to ;introspect, ;and self-develop ;byengaging ;in ;continuous ;learning.Strong ;written and ;oral ;communication skills, ;both ;technical ;and ;non-technical.Demonstrated ;ability ;of ;effectively ;working ;on ;a ;team, ;both ;independently ;and ;collaboratively.Strong ;attention ;to ;detail ;with ;excellent ;organizational ;and ;problem-solving ;skills.Excellent ;customer ;service, ;interpersonal ;skills, ;and ;communication ;etiquette.Commitment ;to ;continuous ;personal ;and ;professional growth ;and ;lifelong ;learning.Ability ;to ;execute ;and ;thrive ;in ;stressful ;situations.

Educational ;Requirements:

Bachelor’s ;degree ;from ;an ;accredited ;university, ;preferred – not required. Associate’s ;degree – required.

Horizon Services Inc. is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.