End User Computing and Microsoft 365 Subject Matter Expert

Mphasis Ltd; Bengaluru; Vor Ort; INR 3.000.000 - 5.000.000; Vollzeit

Zusammenfassung

Mphasis Ltd seeks an EUC SME to lead Build & manage Microsoft technologies (Exchange, Exchange Online, SharePoint, Teams, Telephony, Intune, endpoints). Over 12 years of leadership in M365 solutions, security, governance, and end-to-end migration planning are required.

Role involves Unified Communications design, Teams Phone adoption, Direct Routing, and device management across Windows, macOS, iOS, and Android. Experience with Defender for Endpoint and AI-enabled solutions is valued.

Qualifikationen

• 12+ years of experience in leading the Solutions & Implementation of M365 services.
• Experience in Unified Communications and enterprise telephony including Teams Phone and Direct Routing.

Aufgaben

• Lead and design end-to-end M365 and EUC solutions for enterprise environments.
• Oversee migration planning, implementation, and operational transition for M365 services.
• Provide customer-facing workshops and solution presentations to stakeholders.

Kenntnisse

M365

Intune

Exchange Online

SharePoint Online

Microsoft Teams

Endpoint Management

PowerShell/Graph

Security governance

Tools

ManageEngine Endpoint Central

SCCM

JAMF Pro

Jobbeschreibung

Infrastructure Servcs Mgr Job Description Role: EUC & M365 SME Location: Bangalore/Pune

Job Summary – An EUC SME who is responsible for Build & managing the Microsoft technologies (Microsoft Exchange, Exchange Online, Sharepoint, Teams, Telephony, Endpoint Management using Intune ,Windows/Apple). Years of experience needed – 12+ years of experience in leading the Solutions & Implementation of the M365 services that includes M365 and Intune Technical Skills: Microsoft 365 technical consulting across Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Intune and Microsoft Entra ID Microsoft 365 tenant assessment, solution design, migration planning, implementation and operational transition Microsoft 365 security, compliance and governance, including Conditional Access, MFA, data protection, retention and endpoint security controls PowerShell and Microsoft Graph automation for Microsoft 365 administration, reporting, configuration and remediation Experience in managing Microsoft Defender for O365 and Microsoft Exchange Advanced Threat Protection (ATP) Experience with complex e-mail filtering rules, Mail routing/management, SMTP connectors, Data Loss Prevention (DLP) RFP/RFI response experience, including requirements analysis, clarification questions, solution architecture, technical writing and compliance mapping Development of RFP solution assumptions, scope, deliverables, service models, transition plans, effort estimates, risks and dependencies Customer-facing workshops, discovery sessions, solution presentations and stakeholder management for Microsoft 365 transformation engagements Unified Communications and enterprise telephony services, including Microsoft Teams Phone, Direct Routing, Operator Connect, PSTN connectivity and number management Unified Communications solution design and operational support covering voice routing, dial plans, call queues, auto attendants, session border controllers, monitoring and troubleshooting Unified Communications migration and transformation experience, including legacy PBX assessment, Teams Phone adoption, coexistence planning, user enablement and service transition Endpoint management experience using Microsoft Intune, ManageEngine Endpoint Central and other modern endpoint management platforms for Windows, macOS, iOS and Android devices Mobile Device Management experience covering device enrolment, configuration profiles, application deployment, compliance policies, remote actions, security controls and device retirement Implementation and operational support of BYOD and corporate-owned device programs, including Android Enterprise, Apple Automated Device Enrolment, application protection policies and conditional access integration Build & managing the solutions for the Microsoft Intune administration SCCM (legacy or hybrid environments) JAMF Pro / Apple Business Manager (Apple ecosystem) Device lifecycle management , Standard image / baseline configuration management Windows 11 administration (enterprise configuration) & Migration Certifications :- Microsoft 365 Certified: Administrator Microsoft 365 Certified: Administrator Expert Microsoft 365 Certified: Endpoint Administrator Associate Screening Questions :- Have you designed and implemented an Endpoint Management solution using Microsoft Intune in a production environment? (Yes/No) Have you led or been a key contributor in a Microsoft 365 implementation or migration project involving Exchange Online, Teams, SharePoint, or OneDrive? (Yes/No) Have you implemented Windows Autopilot for zero-touch device provisioning and onboarding? (Yes/No) Have you configured and managed Conditional Access, Compliance Policies, and Device Security policies through Intune and Microsoft Entra ID? (Yes/No) Have you played the role of the solutions architect in defining and proposing the right solutions for the customer ask Have you implemented or supported Microsoft Teams Phone, Direct Routing, Operator Connect, or other Unified Communications & Collaboration (UCC) solutions? (Yes/No) Have you integrated Microsoft Defender for Endpoint with Intune to enforce endpoint security and compliance controls? (Yes/No) Have you been responsible for end-to-end troubleshooting and operational support of Microsoft 365, Intune, and Teams services in an enterprise environment? (Yes/No) Do you possess experience in building/Integrating the AI based solutions Do you possess automation skills Candidate should demonstrate: At least 5+ years of Microsoft 365 experience Hands-on M365 & Intune implementation experience Teams/Teams Phone deployment exposure Modern Workplace architecture knowledge Experience with the AI enabled solutions