243435-Assistant Vice President

EXL Talent Acquisition Team; Dadri; On-site; INR 4,200,000 - 7,000,000; Full time

Job summary

EXL Talent Acquisition Team in Noida seeks an AVP to lead Technology Infrastructure & Applications Observability. You will oversee SRE, engineering, and client engagement, driving AI-powered observability, dashboards, and business impact storytelling.

The role requires 12+ years in infrastructure/observability/SRE, with a strategic mindset and executive communication skills to align technical outcomes with business value.

Qualifications

• Strong hands-on experience in Technology Infrastructure, Observability, and SRE practices.
• Experience leading cross-functional teams and delivering value through data storytelling.

Responsibilities

• Lead Observability practice across infrastructure and applications including monitoring, logs, traces, and AI-powered solutions.
• Develop roadmap for AI/ML-driven observability, causal analysis, and predictive insights.
• Collaborate with CIO, platform, and application teams to align observability with business outcomes.
• Oversee end-to-end monitoring, incident response, and uptime/SLA adherence.
• Drive RCA, resilience testing, and postmortems; ensure executive dashboards and health reports.

Job description

Job Title: Assistant Vice President - Technology Infrastructure & Applications Observability

Location: Noida

Reports To: Vice President

Experience: 12+ years in Technology Infrastructure / Observability / SRE roles

Department: Global Technology

Job Overview: We are seeking a dynamic and experienced Assistant Vice President (AVP) to lead our Technology Infrastructure and Applications Observability Practice. The AVP will oversee a multidisciplinary team across Operations, Site Reliability Engineering (SRE), Engineering, and Client Engagement, driving excellence in service delivery and leveraging AI-powered Observability to enhance performance, resilience, and business value. The ideal candidate will bring a strong mix of technical depth, strategic thinking, and executive communication, along with a passion for showcasing the business impact of infrastructure insights through data storytelling and intelligent dashboards.

Key Responsibilities

Leadership & Strategy

• Lead the Observability Practice spanning infrastructure and application monitoring, log & trace analytics, AIOps, and SRE automation.
• Develop and drive the roadmap for next-gen observability leveraging AI/ML, causal analysis, and predictive intelligence.
• Collaborate with CIO, platform, and application teams to align observability strategies with business outcomes.

Operations & SRE

• Manage end-to-end operations for Network and Cloud Infrastructure and ensure key KPIs and SLAs are met as per the ITSM practice on SNOW.
• Drive effective Change Management from overall Monitoring Ops standpoint.
• Manage real-time monitoring, incident response, and proactive alerting for critical infrastructure and applications.
• Ensure key KPIs like uptime, latency, Traffic, Errors, Saturation are met as per MSAs and Business requirements.
• Ensure all new devices, VMs, Cloud Resources, Models, Apps (SaaS, PaaS, IaaS, On-premise) are onboarded for monitoring during post provisioning.
• Establish and refine SRE principles to improve reliability, reduce toil, and enforce SLAs/SLOs.
• Drive root cause analysis (RCA), resilience testing, and postmortems.
• Ensure End user incidents are in check and any deviation w.r.t User Experience is worked upon.

Engineering & Innovation

• Oversee the build-out of observability pipelines and integrations (e.g. with Datadog).
• Innovate with AI/ML-based anomaly detection, automated remediation, and observability-as-code.
• Influence platform instrumentation and telemetry design across environments (on-prem, cloud, hybrid).

Client & Stakeholder Engagement

• Serve as a strategic advisor and partner to business stakeholders, product leaders, and client teams.
• Own the design and delivery of Executive Dashboards, Health Summaries, and Business Impact Reports.
• Ensure observability solutions reflect client pain points and deliver measurable improvements.

Skills and Qualifications

Technical Expertise

• Solid knowledge of Technology Infrastructure (Servers, Networks, Cloud), Application architecture, and modern observability stacks.
• Knowledge of tools and technology like:ITSM - ServiceNowEnd User - Systrack, NetSkope, CrowdStrike etc.Network NMS, Aviatrix, PaloAlto FW, Arista Switches, Wi-fi tech etc.Servers and Cloud - SCOM, Cloudwatch etc.Contact Center – SoliCall, Operata, AppNeta etc.Observability Platforms like DataDog, Dynatrace, NewRelic etc.Experience with AI for Observability, AIOps platforms, and large-scale monitoring/log management systems.Familiarity with cloud-native ecosystems (AWS/GCP/Azure), containerization (Kubernetes, Docker), and CI/CD integration.

Leadership and Communication

• Proven ability to lead cross-functional teams across geographies.
• Strong executive presence with excellent verbal, written, and presentation skills.
• Ability to simplify technical concepts into business-aligned narratives.

Business & Analytical Acumen

• Data-driven mindset with ability to connect metrics with operational and financial impact.
• Experience in creating value stories, business cases, and customer success narratives.

Preferred

PreferredCertifications in SRE, ITIL, or Observability tools. Exposure to data science, AI/ML models, or advanced analytics projects is a plus.