243435-Assistant Vice President

EXL; Dadri; Presencial; INR 4.000.000 - 7.000.000; Jornada completa

Descripción de la vacante

EXL is seeking an Assistant Vice President – Technology Infrastructure & Observability to lead the Observability Practice across infrastructure and applications. The AVP will oversee SRE, operations, engineering, and client engagement to deliver measurable business impact through AI-powered dashboards.

The role requires a strategic thinker with executive communication skills and a track record in driving reliability, proactive incident management, and data storytelling for executive dashboards.

Formación

• Solid knowledge of Technology Infrastructure (Servers, Networks, Cloud), Application architecture, and modern observability stacks.
• Knowledge of tools and technology like ITSM – ServiceNow, End User – Systrack, NetSkope, CrowdStrike etc.
• Observability Platforms – DataDog, Dynatrace, NewRelic etc.
• Experience with AI for Observability, AIOps platforms, and large‑scale monitoring/log management systems.

Responsabilidades

• Lead the Observability Practice spanning infrastructure and application monitoring, log & trace analytics, AIOps, and SRE automation.
• Develop and drive the roadmap for next‑gen observability leveraging AI/ML, causal analysis, and predictive intelligence.
• Collaborate with CIO, platform, and application teams to align observability strategies with business outcomes.

Conocimientos

Observability

SRE

AI/ML

Data storytelling

Executive communication

Cloud infrastructure

Datadog Dynatrace NewRelic

Kubernetes Docker CI/CD

ServiceNow ITSM

Networking

Logs traces analytics

Herramientas

ServiceNow ITSM

Systrack

NetSkope

CrowdStrike

DataDog

Dynatrace

NewRelic

SCOM

CloudWatch

Kubernetes

Docker

SoliCall

Operata

AppNeta

Descripción del empleo

Job Description

Job Title: Assistant Vice President – Technology Infrastructure & Applications Observability
Location: Noida
Reports To: Vice President
Experience: 12+ years in Technology Infrastructure / Observability / SRE roles
Department: Global Technology

Job Overview We are seeking a dynamic and experienced Assistant Vice President (AVP) to lead our Technology Infrastructure and Applications Observability Practice. The AVP will oversee a multidisciplinary team across Operations, Site Reliability Engineering (SRE), Engineering, and Client Engagement, driving excellence in service delivery and leveraging AI-powered Observability to enhance performance, resilience, and business value. The ideal candidate will bring a strong mix of technical depth, strategic thinking, and executive communication, along with a passion for showcasing the business impact of infrastructure insights through data storytelling and intelligent dashboards.

Key Responsibilities

Leadership & Strategy

• Lead the Observability Practice spanning infrastructure and application monitoring, log & trace analytics, AIOps, and SRE automation.
• Develop and drive the roadmap for next‑gen observability leveraging AI/ML, causal analysis, and predictive intelligence.
• Collaborate with CIO, platform, and application teams to align observability strategies with business outcomes.

Operations & SRE

• Manage end-to-end operations for Network and Cloud Infrastructure and ensure key KPIs and SLAs are met as per the ITSM practice on SNOW.
• Drive effective Change Management from overall Monitoring Ops standpoint.
• Manage real-time monitoring, incident response, and proactive alerting for critical infrastructure and applications.
• Ensure key KPIs like uptime, latency, Traffic, Errors, Saturation are met as per MSAs and Business requirements.
• Ensure all new devices, VMs, Cloud Resources, Models, Apps (SaaS, PaaS, IaaS, On‑premise) are onboarded for monitoring during post provisioning.
• Establish and refine SRE principles to improve reliability, reduce toil, and enforce SLAs/SLOs.
• Drive root cause analysis (RCA), resilience testing, and postmortems.
• Ensure End user incidents are in check and any deviation w.r.t User Experience is worked upon.

Engineering & Innovation

• Oversee the build‑out of observability pipelines and integrations (e.g. with Datadog).
• Innovate with AI/ML‑based anomaly detection, automated remediation, and observability‑as‑code.
• Influence platform instrumentation and telemetry design across environments (on‑prem, cloud, hybrid).

Client & Stakeholder Engagement

• Serve as a strategic advisor and partner to business stakeholders, product leaders, and client teams.
• Own the design and delivery of Executive Dashboards, Health Summaries, and Business Impact Reports.
• Ensure observability solutions reflect client pain points and deliver measurable improvements.

Skills and Qualifications

Technical Expertise

• Solid knowledge of Technology Infrastructure (Servers, Networks, Cloud), Application architecture, and modern observability stacks.
• Knowledge of tools and technology like: ITSM – ServiceNow, End User – Systrack, NetSkope, CrowdStrike etc.
• Network NMS, Aviatrix, PaloAlto FW, Arista Switches, Wi‑fi tech etc.
• Servers and Cloud – SCOM, Cloudwatch etc.
• Contact Center – SoliCall, Operata, AppNeta etc.
• Observability Platforms – DataDog, Dynatrace, NewRelic etc.
• Experience with AI for Observability, AIOps platforms, and large‑scale monitoring/log management systems.
• Familiarity with cloud-native ecosystems (AWS/GCP/Azure), containerization (Kubernetes, Docker), and CI/CD integration.

Leadership and Communication

• Proven ability to lead cross‑functional teams across geographies.
• Strong executive presence with excellent verbal, written, and presentation skills.
• Ability to simplify technical concepts into business‑aligned narratives.

Business & Analytical Acumen

• Data‑driven mindset with ability to connect metrics with operational and financial impact.
• Experience in creating value stories, business cases, and customer success narratives.

Preferred

• Certifications in SRE, ITIL, or Observability tools.
• Exposure to data science, AI/ML models, or advanced analytics projects is a plus.

EXL is the indispensable partner for leading businesses in data‑led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed‑to‑value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C‑suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.