Kiya.ai - Observability Integration Lead

Infrasoft Technologies Ltd; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Infrasoft Technologies Ltd in Mumbai is seeking an Observability Engineering Lead to design and implement the in-house Observability stack. You will build plans for Operational Resilience monitoring aligned with IBS/CIF business functions and deliver real-time dashboards for business-critical services.

You will lead a team of monitoring experts, apply SRE principles, align with ServiceNow CM, and drive standards for telemetry across metrics, logs and traces using Open Telemetry, Grafana,

Qualifications

• Strong communication, presenting and documentation.
• Team management and stakeholder skills.
• Experience of driving change in a large organisation.
• Demonstrate understanding of large enterprise systems and the technologies on which they are built.
• Strong analytical skills and a solid understanding from a Production Support monitoring point of view.
• In-depth understanding of the technical aspects of delivering monitoring integration.

Responsibilities

• Build the plan based on the in-house Observability stack.
• Deliver a plan to meet Operational Resilience monitoring requirements based on IBS/ CIF business functions: Settlement/Collateral etc.
• Produce a business dashboard to give visibility of business-critical services and show real-time service status.
• Align with the inhouse Observability team to ensure best practices are achieved.
• Align with ServiceNow Configuration Management to ensure any missing assets are added to ServiceNow.
• Work with Operational Resilience and infrastructure management to gain buy-in and visibility of the project.
• Lead a team of monitoring experts.
• Use SRE monitoring principles.
• Align with SRE management.
• Align with Infra management.
• Contribute to Observability standards and procedures.
• Work with the SRE team to optimize the operation model.
• Align with Application teams to ensure their systems are integrated into the overall service dashboard.

Skills

Strong communication

Team management

Stakeholder management

Change management

Enterprise systems understanding

Production monitoring

Monitoring integration

Tools

Jenkins

Ansible Tower

Git

CI/CD pipelines

Kubernetes

Prometheus

OpenTelemetry

Grafana (UI)

Mimir

Loki

Tempo

Grafana Agent

Job description

• Build the plan based on the in-house Observability stack.
• Deliver a plan to meet Operational Resilience monitoring requirements based on IBS/ CIF business functions: Settlement/Collateral etc.
• Produce a business dashboard to give visibility of business-critical services and show real-time service status.
• Align with the inhouse Observability team to ensure best practices are achieved.
• Align with ServiceNow Configuration Management to ensure any missing assets are added to ServiceNow.
• Work with Operational Resilience and infrastructure management to gain buy-in and visibility of the project.
• Lead a team of monitoring experts.
• Align with SRE management.
• Align with Infra management.
• Contribute to Observability standards and procedures.
• Work with the SRE team to optimize the operation model.

Job Description

Role/Principal Accountabilities

• Build the plan based on the in-house Observability stack.
• Deliver a plan to meet Operational Resilience monitoring requirements based on IBS/ CIF business functions: Settlement/Collateral etc.
• Produce a business dashboard to give visibility of business-critical services and show real-time service status.
• Align with the inhouse Observability team to ensure best practices are achieved.
• Align with ServiceNow Configuration Management to ensure any missing assets are added to ServiceNow.
• Work with Operational Resilience and infrastructure management to gain buy-in and visibility of the project.
• Lead a team of monitoring experts.
• Use SRE monitoring principles.
• Align with SRE management.
• Align with Infra management.
• Contribute to Observability standards and procedures.
• Work with the SRE team to optimize the operation model.

Secondary

• Align with Application teams to ensure their systems are integrated into the overall service dashboard.

Skills & Experience Required

• Strong communication presenting and documentation.
• Team management and stakeholder skills.
• Experience of driving change in a large organisation.
• Demonstrate understanding of large enterprise systems and the technologies on which they are built.
• Strong analytical skills and a solid understanding from a Production Support monitoring point of view.
• In-depth understanding of the technical aspects of delivering monitoring integration.

Knowledge Required

• Background in Observability Engineering covering Metrics, Logs and Traces and the interaction between telemetry.
• Strong Experience with Observability tools such as Open Telemetry, Grafana UI, Mimir, Loki, Tempo, Grafana Agent, Prometheus.
• Appreciation of SLI/SLOs for measuring and reporting on service levels.
• Awareness of notification frameworks for escalation automation.
• Experience of DevOps tools i.e. Jenkins, Ansible Tower, GIT and build & deploy pipelines.
• Exposure to Kubernetes, containers & micro-service concepts (not essential, but beneficial).