Workshop Controller- Mercedes-Benz (511)

Mercedes-Benz South Dublin; Munster; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Staff referral bonus scheme

Staff purchase scheme

PRSA Company contributions

VHI Employee Assistance Programme

Flu Vaccine

Eye Test

Cycle to work scheme

A friendly working environment

Professional Development Opportunities

Job summary

MSL Motor Group, Ireland's flag-bearer for Mercedes-Benz, seeks a Workshop Controller for its North Dublin dealership. You will oversee daily workshop operations, maximise throughput, ensure adherence to manufacturer guidelines, and lead a skilled service team to uphold top-tier service standards.

Initially based at the North Circular Road site, you will move in Q3 2026 to the new flagship dealership at North City Business Park, playing a central role in this landmark MAR20X rollout.

Qualifications

• Automotive technical qualification.
• Proven experience in workshop leadership or coordination—ideally with a premium brand.
• Strong knowledge of workshop processes, diagnostics, and quality control.
• Excellent organisational skills in a fast-paced environment.
• Clear and confident communication with customers, technicians, and suppliers.
• IT literacy (MS Office, Dealer Management Systems, diagnostic platforms).

Responsibilities

• Organise and schedule all workshop activities for maximum efficiency.
• Allocate work to technicians based on skills and workload.
• Monitor quality, complete final inspections, and resolve technical concerns.
• Support diagnostic work and advise on complex repairs.
• Coordinate with service advisors to manage customer requirements and updates.
• Maintain compliance with health, safety, and environmental standards.
• Lead, develop, and motivate your technical team to deliver exceptional performance.

Skills

Automotive tech qualification

Workshop leadership

Diagnostics knowledge

IT literacy

Customer communication

Tools

Dealer Management Systems

Job description

• Staff referral bonus scheme
• Staff purchase scheme

Initially based at our MSL Service Centre (North Dublin) – North Circular Road, moving to our brand-new flagship dealership Mercedes-Benz North Dublin, North City Business Park, North Road, Dublin 11 in Q3 2026.

MSL Motor Group require a Workshop Controller for our new, state-of-the-art Mercedes-Benz North Dublin Dealership. This is an exceptional opportunity to join one of Ireland’s most prestigious automotive brands during a landmark moment in our history.

Our new flagship dealership will be the first purpose-built dealership in Ireland to be constructed from the ground up under the new Mercedes-Benz MAR20X retail transformation guidelines, positioning itself as a centre of excellence.

The implementation of MAR20X represents a significant advancement in enhancing the customer journey — bringing together the hallmark elements of luxury, trust, ease, and respect. Our reputation is built on consistently exceeding the highest standards set by the Mercedes-Benz brand. At the heart of our achievements is our dedicated, skilled, and motivated team whose commitment drives our success.

About The Role

As Workshop Controller, you will be responsible for the day-to-day operation within the Mercedes-Benz service workshop. You will:

• Manage workshop throughput, maximising utilisation and technician efficiency.
• Ensure all work is documented and processed in line with Mercedes-Benz manufacturer guidelines.
• Lead by example in managing health and safety protocols, ensuring compliance with Mercedes-Benz workshop standards at all times.
• Complete training needs analysis in conjunction with the Aftersales and Training Manager(s).

Initially, you will be based at our MSL Service Centre (North Dublin) on the North Circular Road. In Q3 next year, you will move with us to our brand-new flagship dealership in North City Business Park — strategically located just off Junction 5 on the M50.

Key Responsibilities

• Organise and schedule all workshop activities for maximum efficiency.
• Allocate work to technicians based on skills and workload.
• Monitor quality, complete final inspections, and resolve technical concerns.
• Support diagnostic work and advise on complex repairs.
• Coordinate with service advisors to manage customer requirements and updates.
• Maintain compliance with health, safety, and environmental standards.
• Lead, develop, and motivate your technical team to deliver exceptional performance.

What We’re Looking For

• Automotive technical qualification
• Proven experience in workshop leadership or coordination — ideally with a premium brand.
• Strong knowledge of workshop processes, diagnostics, and quality control.
• Excellent organisational skills in a fast-paced environment.
• Clear and confident communication with customers, technicians, and suppliers.
• IT literacy (MS Office, Dealer Management Systems, diagnostic platforms).
• A proactive, solutions-focused approach with strong attention to detail.

Why Join Us?

• Be part of the first purpose-built Mercedes-Benz MAR20X dealership in Ireland.
• Work in a centre of excellence designed to elevate the customer and employee experience.
• Play a leading role in an exciting new chapter for Mercedes-Benz North Dublin.
• Competitive salary plus performance-based incentives.
• Ongoing manufacturer training and career development opportunities.
• Employee benefits
• Staff referral bonus scheme
• Staff purchase scheme
• PRSA Company contributions
• VHI Employee Assistance Programme
• Flu Vaccine
• Eye Test
• Cycle to work scheme
• A friendly working environment
• Professional Development Opportunities

About MSL Motor Group

MSL Motor Group, a family-owned business since 1959, sells and services Mercedes-Benz, Mazda, ŠKODA, BYD, XPENG and smart cars. Their mission is to achieve complete customer satisfaction through passion, innovation, and modern dealerships. They have several sales dealerships and service centres in Dublin and Cork, including a new dedicated Mercedes-Benz showroom and service centre in Cabinteely.

Founded by Stephen O'Flaherty, a pioneer in Irish motoring, the O'Flaherty family has been involved in the motor industry since 1950. Stephen secured the Volkswagen franchise for Ireland in 1950 and the UK in 1953. The first Volkswagen built outside Germany was assembled at their Shelbourne Road premises. In 1954, Stephen obtained the Mercedes-Benz distribution rights for Ireland, which the family still manages. The Naas Road facility in Dublin serves as the headquarters for both MSL Motor Group and Mercedes-Benz Ireland.

About Mercedes-Benz

Mercedes-Benz Group AG is one of the world's most successful automotive companies. It is one of the leading global suppliers of high-end luxury passenger cars and premium vans.

As a pioneer of automotive engineering, Mercedes-Benz sees shaping the future of mobility in a safe and sustainable way as both a motivation and an obligation. The company's focus therefore remains on innovative and green technologies as well as on safe and superior vehicles that both captivate and inspire.

If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.