Workplace Operations Manager - Dublin

Stripe; Dublin; On-site; EUR 86,000 - 107,000; Full time

Benefits offered by this job

Equity

Bonus or sales commissions

Retirement plans

Health benefits

Wellness stipend

Job summary

Stripe seeks a strategic Workplace Manager for its Dublin office. You will oversee operations, facilities, and programs, partnering with site leads and cross-functional teams to deliver a world-class workplace experience for Stripes, visitors, and candidates.

The role requires 8+ years in workplace/hospitality management, strong vendor and budget management, and exceptional communication. Expect a hybrid/onsite workplace with global standards and local execution.

Qualifications

• 8+ years in workplace/hospitality management in a fast-paced environment with a strong customer service orientation.
• Strong demonstrated ability in facilities management, vendor, and budget management.
• Ability to build relationships with internal partners for cross-functional projects.
• Experience managing a team focused on customer service, hospitality, and operations.
• Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations.

Responsibilities

• Oversee workplace operations at your site(s), including building operations, front of house, shipping/receiving, events support, and health and safety.
• Make sound operational decisions balancing business impact, risk, cost, and experience.
• Lead and coach a team of workplace services professionals.
• Build and maintain relationships with internal stakeholders and cross-functional teams.
• Develop rapport with locally assigned Stripes.
• Own site operational performance by monitoring service levels and trends.
• Anticipate business needs through understanding local context and company priorities.
• Provide data-informed recommendations to shape workplace programs.
• Ensure contract obligations and service levels are met with continuous improvement.
• Collaborate with Finance & Strategy and IFM partner on Dublin office opex budget.
• Engage local site leadership to activate the office and foster inclusion.
• Communicate workplace policies and programs clearly.
• Align local implementation with global standards while adapting locally.
• Support Workplace team goals with ad hoc projects.

Skills

Facilities management

Vendor management

Budget management

Team leadership

Stakeholder communication

Operational data synthesis

Cross-functional collaboration

Customer service orientation

Strategic thinking

Tools

Google Suite

Slack

Jira

Job description

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Who we are

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company.

The Workplace Experience team comprises operations, hospitality-focused and financially responsible professionals who directly shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and programs, including a culinary team dedicated to preparing nutritious meals.

What you’ll do

We're looking for a strategic leader and experienced workplace manager with a high EQ who's enthusiastic about, and has a driving need to deliver, the best possible workplace experience for Stripes. You will be a key member of our Experience team and responsible for ensuring that workplace operations, experiences, facilities, and programs run smoothly at our Dublin office. As a business partner, you have a deep understanding of the needs, experiences, and day-to-day realities of Stripes at your location and build strong relationships not only with site leads but also with cross-functional partners across the organization.

This role requires a high level of expertise and operational oversight—from understanding how the building functions top to bottom to governance of contractor team performance and ensuring financial accountability. A key part of the role is anticipating the needs of the business by understanding both the site and the broader context of company growth. You will gather and synthesize feedback from multiple sources to ensure the workplace strategy is informed by real insights from the ground. While enterprise workplace strategy is developed centrally, you are expected to bring informed recommendations based on local business needs and operational insight, and to own successful implementation and adoption at your site.

Responsibilities

• Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping & receiving, events support, and employee health and safety.
• Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent.
• Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement.
• Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams.
• Develop a strong rapport with locally assigned Stripes.
• Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations.
• Proactively anticipate business needs by understanding both local context and company priorities.
• Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards.
• Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement.
• Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets and events of the Dublin office.
• Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment.
• Craft relevant communications and documentation regarding Workplace policies and programs for Stripes.
• Ensure consistent execution of global workplace programs, standards, and policies at your site, as developed by our Food, Space Planning, and Programs teams, adapting implementation to local operational requirements while maintaining alignment with enterprise objectives.
• Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise.

Who you are

Minimum Requirements

• 8+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices
• Strong demonstrated ability in facilities management, vendor, and budget management
• Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects
• Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team
• Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making.
• Outstanding written and verbal communication skills
• An innovative mindset with the ability to drive exceptional workplace services and operational improvements

Preferred Qualifications

• Proficiency in Google Suite, Slack and Jira
• A clear willingness to take a hands-on approach and dive into the details
• Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution.
• Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions
• The ability to thrive in a fast-paced workplace with rapidly changing priorities
• Adept at using and experimenting with provided AI tools for things like, identifying practical opportunities to automate routine work, generate operational insights from workplace data, and improve the experience for employees and visitors.
• An innovative mindset with the ability to drive exceptional workplace services and operational improvements

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is €86,000 - €107,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

We look forward to hearing from you. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.