Implementation Specialist, GTM Accelerate

Stripe; Dublin; On-site; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Equity

Health benefits

Wellness stipend

Job summary

Stripe is hiring an Onboarding Specialist in Dublin to guide customers through their first 90 days, help with API integration, dashboard configuration, and risk management.

You will deliver technical workshops, proactively unblock deployments, and partner with cross-functional teams to improve onboarding processes and drive time-to-value for Stripe customers.

Qualifications

• High professional fluency in English.
• 2+ years of experience in implementation consulting, technical support, or solutions engineering.
• Technical aptitude—read and debug code, understand RESTful APIs.

Responsibilities

• Drive time-to-value—manage a portfolio of user implementations and go-live dates.
• Deliver technical workshops—lead pre-built workshops on API integration, Dashboard usage, fraud configuration, and financial reporting.
• Proactive unblocking—provide prescriptive guidance on API architecture to ensure high-quality integration.
• Operational readiness—advise on dispute management workflows and reconciliation processes.
• User experience—deliver outstanding customer service to ensure a positive onboarding experience.
• Continuous learning—update knowledge of Stripe products to provide current, strategic advice.
• Process improvement—contribute to onboarding playbooks with cross-functional teams.

Skills

English fluency

Implementation consulting

Technical support

API technologies

SaaS environments

Tools

Python

Ruby

Node.js

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

The Professional Services team exists to drive the adoption of Stripe capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately.

Accelerate is a dedicated Stripe onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical—eliminate friction, reduce implementation risk, and accelerate time-to-revenue.

What you'll do

Stripe is launching Stripe Delivery Centers—a brand new global team to design, implement, and grow Stripe operations for the next decade. We're looking for dynamic and curious people who have a passion for solving global user issues, building operations, and driving process improvements, and who want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you.

As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You proactively unblock deployments and ensure users are operationally ready to scale. You manage a portfolio of users, guiding them through best practices for integration, Dashboard configuration, and risk management. You deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure.

Responsibilities

• Drive time-to-value—manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates
• Deliver technical workshops—lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, fraud and Radar configuration, and financial reporting
• Proactive unblocking—anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration
• Operational readiness—go beyond code. Help users set up their teams for success by advising on dispute management workflows and reconciliation processes
• User experience—provide outstanding customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process
• Continuous learning—continuously update your knowledge of Stripe products, features, and updates to ensure you provide the most current and strategic advice to your users
• Process improvement—contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback

Minimum Requirements

• High professional fluency in English. You explain complex API architecture to non-technical stakeholders and discuss business value with developers.
• 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments
• Technical aptitude—strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments
• Problem solving—you don't just find the answer. You find the best solution for the user's specific business model.

Preferred Qualifications

• Proficiency in Italian
• Experience with financial systems (ERP, Accounting), online payments, or e-commerce platforms
• Experience delivering live technical training or webinars to external users
• Familiarity with code-level debugging in languages such as Python, Ruby, or Node.js

This role is based in Dublin, Ireland and requires in-office attendance.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is €36,000 - €54,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.