Facilities Site Lead - Pharma

CBRE Group, Inc.; Dublin; On-site; EUR 80,000 - 120,000; Full time

Job summary

CBRE Group, Inc. is seeking a Site Lead / Account Manager to oversee a medium-sized team responsible for delivering client commitments and maintaining service quality across the site.

You will own delivery of all contracted IFM services, manage performance against KPIs and budgets, and act as the main point of contact between the client and internal teams, ensuring compliance and risk control. The role emphasizes governance, reporting, supplier management, and continuous improvement to meet

Responsibilities

• Own delivery of all services defined in the Agreement and SOW.
• Drive performance against KPI frameworks and service levels defined in the SOW.
• Manage site-level financial performance vs Annual Budget.
• Oversee vendor and subcontractor performance at site level.
• Act as day-to-day operational interface with client site leadership.
• Ensure governance processes, reporting, and audit readiness.

Job description

As a CBRE Site lead / Account Manager, you will oversee a medium-sized team responsible for

delivering client commitments

What You’ll Do : Role Purpose

The Site Lead / Account Manager is the single point of accountability for delivery of all contracted IFM services at site level, ensuring compliance with the Master Services Agreement and Statement of Work, while

driving operational performance, client satisfaction, and financial control

The role is responsible for translating contract obligations into site execution, managing risk, and ensuring

performance against KPIs, budgets, and regulatory requirements

1. Contractual & Service Delivery Accountability

Own delivery of all services defined in the Agreement and SOW, including operational execution, performance management, and quality control

Ensure all services, tasks, and obligations (including implicit/inherent services) are delivered in full, even where not explicitly detailed

Maintain compliance with:

• Service scope
• Service levels / KPIs
• Regulatory and quality requirements
• Act as site-level owner of contractual performance

2. Performance Management & KPIs

Drive performance against KPI frameworks and service levels defined in the SOW

Identify risks of service level failure and implement corrective actions

Lead performance reviews with:

• Client stakeholders
• Internal teams

Ensure performance is:

• Measured
• Reported
• Acted upon

3. Financial Governance & Budget Control

Own site-level financial performance vs Annual Budget

Manage:

• Base cost spend
• Forecasting and cost control
• Budget adherence (no overruns without approval )

Identify:

• Cost saving opportunities
• Efficiency improvements

Support delivery of:

• Minimum savings targets
• Budget challenges and mitigation plans

4. Vendor & Supply Chain Management

Manage all approved subcontractors and third-party providers at site level

Site Lead / Account Manager Job Description

Ensure:

• Work is completed as contracted
• Invoices are validated before submission

Drive:

• Vendor performance
• Cost control
• Compliance with scope

5. Client Relationship Management (Critical)

Act as day-to-day operational interface with client site leadership

Manage:

• Expectations
• Scope alignment
• Service delivery issues

Provide:

• Clear communication
• Solutions-based approach (aligned to your expectation)

Escalate:

• Strategic issues to EMEA level

6. Governance & Reporting

Deliver contractual governance processes as defined in the SOW

Ensure:

• Required reports and data are produced accurately
• Monthly and quarterly reviews are completed
• Audit readiness
• Documentation
• Transparent reporting

7. Operational Risk & Compliance

Ensure full compliance with:

• Legal and regulatory requirements
• Health, safety, and environmental standards
• Data and confidentiality obligations

Identify and mitigate:

• Operational risks
• Service delivery risks

Own site-level response for:

• Incidents
• Failures
• Escalations

8. Resource & Team Oversight (Lean Leadership Model)

Provide direction and coordination across site leadership team

Ensure:

• Resources are aligned with service delivery
• Capability and coverage are maintained

Influence rather than duplicate:

9. Continuous Improvement & Transformation

Identify opportunities for:

• Efficiency improvements
• Service enhancements
• Innovation

Support:

• Change initiatives
• Transformation programs

Contribute to:

• Cross-site best practice sharing

Key Interfaces

EMEA Operations Director (CBRE)

Site Leadership (client)

Regional Finance / Procurement / Quality

Vendors & Subcontractors

Central Account Team

Key Success Measures

KPI performance achievement

Budget adherence / cost control

Client satisfaction

Audit and compliance outcomes

Issue resolution time

Delivery of savings targets