Receptionist

Jones Lang LaSalle Incorporated; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Dublin is seeking a Front of House & Mail Services Coordinator to deliver a professional reception experience and run the on-site mail room. You will greet visitors, manage the main reception, handle inquiries, and coordinate room bookings while ensuring mail and courier operations run smoothly.

The role requires strong customer service, good organisational skills, and experience with standard office software.

Qualifications

• Experience in front-of-house, reception or mail room environments.
• Strong customer service with a professional demeanor.
• Good organisational skills and attention to detail.

Responsibilities

• Greet and check in employees, visitors and contractors with visitor badges.
• Manage reception phone line and inbox, directing queries to the right team.
• Coordinate meeting room bookings and support ad-hoc requests.
• Receive, log, sort and distribute incoming mail and courier deliveries.
• Prepare outgoing mail and maintain mail room records and stock.

Skills

Front of house

Reception

Customer service

Organisation

Visitor management

MS Outlook

Excel

Tools

MS Outlook

Excel

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Role PurposeThe Front of House & Mail Services Coordinator is the first point of contact for the site, delivering a professional, welcoming reception experience for employees, visitors and clients, while also owning the day-to-day running of the on-site mail room. The role combines front-of-house presence with accurate, timely handling of incoming and outgoing mail, courier and parcel activity, ensuring both the visitor experience and the site's mail logistics run smoothly.Key ResponsibilitiesFront of House & ReceptionGreet and check in employees, visitors and contractors in a professional, friendly manner, issuing visitor badges and access passes in line with site security protocols.Manage the main reception phone line and inbox, directing calls and queries to the appropriate team or department.Maintain a tidy, presentable front-of-house area at all times, reflecting the client's brand standards.Coordinate meeting room bookings and support ad-hoc requests from occupants (deliveries to desks, event set-up, visitor hosting).Escalate facilities, security or H&S issues observed at the front desk to the Facilities Manager promptly.Mail Room & Courier ServicesReceive, log, sort and distribute all incoming mail, packages and courier deliveries to the correct department or individual.Prepare and dispatch outgoing mail and courier shipments, selecting the appropriate carrier and service level.Maintain accurate mail room records/tracking logs for inbound and outbound items, including signature-required and high-value deliveries.Manage mail room stock (packaging, postage, courier supplies) and raise replenishment requests as needed.Liaise with courier and postal providers on collection schedules, missed deliveries and service issues.Keep the mail room area organised, secure and compliant with site health & safety requirements.GeneralSupport wider Workplace Experience initiatives and ad-hoc administrative tasks as directed by the Facilities Manager.Follow all client and JLL health, safety and security procedures at all times.Skills & ExperiencePrevious experience in a front-of-house, reception, concierge or mail room environment (corporate or FM setting preferred).Strong customer service orientation with a professional, polished manner.Good organisational skills with attention to detail, particularly around tracking and logging deliveries.Comfortable using visitor management systems, email and standard office software (MS Outlook, Excel).If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.